Availity Customer Service (CSR) reviews

Thank you for this candid review. We work hard to provide a diverse, inclusive, and productive culture. Our culture is one of the many reasons we are on a few of the Great Places to Work™ lists, including for millennials and women. A few other reasons we are a great workplace include offering a healthy work-life balance through remote work and many other benefits, such as competitive pay, generous time-off, wellness reimbursements, etc. Thanks to the efforts of our outstanding Client Services Team, Availity is known in the industry for our customer service excellence. Availity Client Services Associates are well-trained and highly skilled at helping clients and users tackle some challenges they may encounter within our systems. Sometimes, we experience higher-than-average call volumes for various reasons, but we work hard to coordinate as an organization to mitigate this when/where we can. This position can make each customer feel important regardless of the issue. We are a technology company and will encounter challenges along the way. However, how we respond is critical to our success in providing our clients with what they need at that moment. The metrics and service goals we have in place provide us with the data we need to scale and grow the team while delivering a consistent user experience. Thank you for mentioning that several Client Services Associates have been promoted into other business areas at Availity—because so many have throughout the years. For those new to healthcare, Availity Client Services is an excellent way to build a lasting career. We appreciate your feedback and wish you much success in your next chapter.