Availity reviews

3.8

71% would recommend to a friend

(690 total reviews)
avatar

Russ Thomas

86% approve of CEO

74% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 690 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

690 reviews
5.0
Jan 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome management great company to work for lots of understanding and willingness to work with you

Cons

Honestly, no cons really loves my time there

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Availity Response
4mo
Thank you for the five-star review! We truly appreciate your kind words about our excellent management team and supportive company culture. Your feedback motivates us to continue fostering an environment where our team members feel understood and valued. We're excited for what the future holds and look forward to growing together!
4.0
Dec 29, 2025

Ok company to work

Recommend
CEO approval
Business Outlook

Pros

Work life balance is good

Cons

Everything is dependent on us in puts

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Availity Response
4mo
We’re glad to hear you’re experiencing a healthy work-life balance and appreciate you taking the time to share your perspective. Our teams work closely across regions to deliver shared outcomes, and collaboration across geographies is a core part of how we operate. Thank you for being a valued part of the Availity team!
2.0
Dec 26, 2025
Recommend
CEO approval
Business Outlook

Pros

If you know nothing about EDI or X12, you will be well versed after the training.

Cons

The interview process is very lengthy and involved. The background check took longer than a government clearance. The pay, benefits and disorganized training was an absolute hinderance. While you are training yourself, they want you to train AI and the overseas Indian reps to take your jobs. The goal seems more like how many people can you get off the phone , than how many people you can actually help. Overall. this kind of role was not for me.

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Availity Response
4mo
Thank you for taking the time to share your experience and perspective. We truly appreciate you being open about your journey with Availity. We’re glad to hear that the training provided a strong foundation in EDI and X12, and we especially want to recognize our Contact Center training team. Our trainers are deeply committed to supporting new associates, and they work hard to create a learning environment that is encouraging, thoughtful, and focused on helping people feel prepared and confident as they step into the role. Client Services Technical Support roles are both important and demanding. They are fast-paced, structured, and require a high level of focus and resilience. Because of this, our interview process is intentionally designed to be transparent and thorough, so candidates have a clear understanding of the expectations and rigor of the role before joining. We believe this openness helps set everyone up for success and ensures the role is the right fit on both sides. We continue to listen, learn, and refine our hiring, onboarding, and training practices to better support different learning styles and experiences. Our goal is always to balance delivering excellent customer support with making sure our associates feel supported, equipped, and valued. Thank you again for your feedback, and we wish you all the best as you move forward in your career.
Viewing 28 - 30 of 690 Reviews

Glassdoor has 721 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.