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      Availity

      Engaged Employer

      Availity reviews

      3.8

      70% would recommend to a friend

      (691 total reviews)
      avatar

      Russ Thomas

      86% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      691 reviews
      5.0
      Dec 2, 2022

      Great job

      Client services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company is incredibly employee focused. They provide pretty good pay, benefits, and the current employees are open and accepting of everyone who joins. They hire internally a lot. The pathway to progress throughout the company is open and available to anyone who puts in the work. The team leads are awesome and work with you to further your career. They provide invaluable help when it comes to preparations for interviews, learning new skills and presenting yourself through your work. I wholeheartedly recommend anyone that is looking for an entry level position to apply for this company.

      Cons

      Some of the work that you do is repetitive and boring. You'll also be on non-stop calls for your entire shift. Like any call center job, you'll also experience some nasty callers, but the pros far outweigh the cons.

      avatar
      Availity Response
      3y
      Thank you for providing this great review. We have promoted so many associates from client services over the years, many of whom have gone on to have very long, successful careers at Availity. We value our associates tremendously, so we strive to provide the proper training and resources to help them succeed. Most jobs have some level of repetition, but it’s essential to consider the big picture and reflect on all aspects of a job. At Availity, you are part of an organization that is actively improving the nation’s healthcare system. Our customers call us when something isn’t working for them. And when technology doesn’t work as expected, it’s frustrating. We’ve all been there. However, most customers are so grateful for our assistance and end their calls delighted with our service. We appreciate your feedback about the call center wait times. Wait times are something we monitor very closely and are constantly working to improve through e-ticketing, product improvements, user training, client communications, and more. Indeed, some instances are busier than usual, so we appreciate the dedication and professionalism of our client services team. Thank you again for taking the time to share your experience at Availity. We are thrilled to have you as part of the team.
      5.0
      Dec 1, 2022

      Interview Process

      Product analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Availity is a great company to work. Lot of opportunities to learn and grow. The Interview process was fast and easy. I had an HR round and then in a week had interview with the Manager. And I received the offer the same day.

      Cons

      None at this point of time.

      avatar
      Availity Response
      3y
      We love to see reviews like this one! Thank you for taking the time to let us know how we are doing. Availity provides many resources, tools, and helpful colleagues to guide you toward a successful career. We designed our interview process to be comprehensive and efficient to help us identify the best talent and get new hires in place as soon as possible. We are so glad to have you as part of our growing team.
      2.0
      Nov 30, 2022

      It was okay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team culture was nice and the supervisors and SME’s were always helpful and informative. They offer fully remote work which is nice. The pay was decent for the position itself.

      Cons

      It’s a very highly metric oriented job. The call volumes are high, especially when there are system issues or tool issues, which does happen frequently. Short breaks that are scheduled for you & the break times vary day to day. If you’re comfortable with high call volumes and doing nothing but answering calls all day from typically frustrated clients, then you may be a good fit. People do advance with this company, but you will have to make sure your metrics scores are almost perfect in every area to be considered.

      avatar
      Availity Response
      3y
      Thank you for this candid review. We work hard to provide a diverse, inclusive, and productive culture. Our culture is one of the many reasons we are on a few of the Great Places to Work™ lists, including for millennials and women. A few other reasons we are a great workplace include offering a healthy work-life balance through remote work and many other benefits, such as competitive pay, generous time-off, wellness reimbursements, etc. Thanks to the efforts of our outstanding Client Services Team, Availity is known in the industry for our customer service excellence. Availity Client Services Associates are well-trained and highly skilled at helping clients and users tackle some challenges they may encounter within our systems. Sometimes, we experience higher-than-average call volumes for various reasons, but we work hard to coordinate as an organization to mitigate this when/where we can. This position can make each customer feel important regardless of the issue. We are a technology company and will encounter challenges along the way. However, how we respond is critical to our success in providing our clients with what they need at that moment. The metrics and service goals we have in place provide us with the data we need to scale and grow the team while delivering a consistent user experience. Thank you for mentioning that several Client Services Associates have been promoted into other business areas at Availity—because so many have throughout the years. For those new to healthcare, Availity Client Services is an excellent way to build a lasting career. We appreciate your feedback and wish you much success in your next chapter.
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      ReviewsAvaility reviews

      Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.