Is Availity a good company to work for?

Availity has an overall rating of 3.8 out of 5, based on over 722 reviews left anonymously by employees. This rating has decreased by 11% over the last 12 months. 71% of employees would recommend working at Availity to a friend and 74% have a positive outlook for the business. The best reviews about Availity have been left by employees working as Software Engineer II , Software Engineer and Client Services Technical Support Specialist I .

Does Availity pay their employees well?

According to anonymously submitted Glassdoor reviews, Availity employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Availity. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Availity?

71% of Availity employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Availity 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Availity?

Client Service Representative (46) , Software Engineer (19) , Customer Service Representative (17) , Client Services Representative (14) , Client Services Technical Support Specialist I (13) , Software Engineer II (13) , Senior Software Engineer (10) , Product Analyst (9) , Product Owner (9) , Account Manager (8) , Customer Service Representative (CSR) (8) , Program Manager (8) , Client Service Representative I (7) , Manager (7) , Technical Support Specialist (7)

What are the pros of working at Availity according to real employee reviews?

"Great people to work with who continue to help encourage you to grow within the company." ((in 64 reviews)); "Great benefits and 401K." ((in 56 reviews)); "A good work life balance" ((in 46 reviews)); "Unlimited PTO which is encouraged" ((in 37 reviews)); "Pay is good and company is growing so very stable" ((in 32 reviews))

What are the cons of working at Availity according to real employee reviews?

"The company's failure to address the double standard policies, lack of accountability, biased management practices, and intrusive time tracking damages its credibility and reputation." ((in 20 reviews)); "They do not keep your salary competitive when you've been there a long time, and hire newcomers with less experience at higher salaries." ((in 6 reviews)); "It is disheartening to witness favoritism and different standards applied to employees based on personal preferences or relationships." ((in 5 reviews)); "The CEO brags about himself and could learn how to ne humble." ((in 4 reviews))

What are employees saying about Availity layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Availity layoffs and their outlook for job security at Availity in 2026.

What are the top reviewed Availity locations?

Jacksonville , Indianapolis , Richardson , Chicago , Dallas , New York , Denver , Tampa , Philadelphia , Atlanta , Durham , Miami , Birmingham , Lombard , Richmond , Haymarket , Grand Island , Madison , Phoenix , Tucson , Helena , Charlotte , Minneapolis , Little Rock , Signal Mountain , Piney Flats , Brentwood , Carmel , West Lafayette , Cincinnati

Availity reviews

3.8

71% would recommend to a friend

(691 total reviews)

Russ Thomas

86% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

691 reviews

5.0

Feb 5, 2021

Constructive

Client service representative

Recommend

CEO approval

Business Outlook

Pros

My peers are helpful and kind

Cons

There is a lot of info to keep track of during calls. Clients complain about security measures often

Availity Response

5y

Thank you for providing a review of your time with us. It’s wonderful to see associates move on with a positive outlook on our company. We have some of the best people working with us, which adds so much to our culture. Our client services representatives spend their days assisting customers on the phones. As a multi-payer solution, you can imagine the variety of questions they field each day. If you’re new to healthcare, it can feel like a lot of information to learn. Luckily, we provide extensive training for our Availity Client Services team and have recently streamlined our calls to make sure that associates are confident and ready for their respective queues. Great advice! Our teams are working to improve our products every day. Meeting directly with our customers and users, we are routinely implementing meaningful changes to enhance their experience. Overall, Availity products score very high in customer satisfaction, but we will continue to refine and improve. Again, thank you for your review, and best of luck in your future endeavors.

5.0

Feb 3, 2021

Great company, possibly the best in Jacksonville.

Client services representative

Recommend

CEO approval

Business Outlook

Pros

Fulfilling job, great peers and mentors, continuous learning and plenty of room to grow. The sky is the limit at Availity.

Cons

Nothing. There are no cons IMO.

Availity Response

5y

Thank you for taking the time to write your review. We are happy to hear that you enjoyed your time—and your team— at Availity. As you mentioned, Availity is a fantastic place to start your career in healthcare. Through our Availity Client Services team, we are able to hire associates with little-to-no healthcare experience and provide them with foundational training for a successful career in healthcare. There are so many Client Services associates who have moved onto other Availity teams with great success stories of growth and longevity here at Availity. We see that you are no longer at Availity, but we appreciate that you took the time to highlight Availity as a great place to work!

5.0

Feb 2, 2021

Great company to work for, very accommodating and helpful towards it's employees.

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Offers remote position, many different positions available, great and friendly staff.

Cons

Can be confrontational at times when dealing with providers on phone calls.

Availity Response

5y

Thank you for your feedback. We're happy that you enjoy being a part of our Client Services team! Your work in Availity Client Services (ACS) is important and appreciated. Working in the call center is probably one of the most challenging jobs we have, but can also be one of the most rewarding in that it can turn into a long, successful career at Availity. We are very proud of the fact that so many of our associates started their Availity careers this way!

Viewing 457 - 459 of 691 Reviews

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Availity

Availity reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Constructive

Great company, possibly the best in Jacksonville.

Great company to work for, very accommodating and helpful towards it's employees.

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Jobs at Availity