Availity reviews

3.8

71% would recommend to a friend

(691 total reviews)
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Russ Thomas

86% approve of CEO

74% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

691 reviews
4.0
May 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Fun Environment, Cool Office, Great Coworkers

Cons

Repetitive Work, High Expectations, Felt disconnected from the rest of the company

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Availity Response
5y
Fun! Cool! Great! We couldn’t ask for a better description. Thank you for taking the time to write a brief review. Working in Availity Client Services (ACS), our call-center/customer support center, can be repetitive. But it’s a great way for associates who are new to healthcare to learn about our business and the industry. After one year, our ACS associates are eligible to move on to other roles within the company, and many do. We would also add that the quality of our customer service routinely ranks very high in the industry. These rankings mean that Availity ACS associates are very good at what they do and are learning valuable healthcare and customer service skills to help them in their careers. We have high expectations and hopes for all our associates, which is why you have great co-workers. And building relationships with those co-workers is vital to feeling connected to the rest of the company. Making these connections has been challenging for some during COVID, with everyone working remotely. But, typically, our ACS teams experience much camaraderie and feel very connected. Again, thank you for your feedback. We wish you much success in your career.
5.0
May 3, 2021

ACS

Recommend
CEO approval
Business Outlook

Pros

PTO, Benefits, Flexibility, Leadership, WFH

Cons

Mentally draining, starting pay, requires ~1 year commitment to call center before promotion

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Availity Response
5y
Thank you for your positive review. We are happy to hear that you are enjoying the benefits and culture at Availity. These are two areas of focus for us, and it's terrific to see these items in your list of pros. When we think about compensation, we consider total rewards, which include benefits and flexible scheduling. There are also several other perks throughout the year. There's a lot to learn at Availity, whether you're joining the organization in a leadership role or as an entry-level Availity client services (ACS) associate. Healthcare is a challenging business, but it can turn into a rewarding career once you catch on. Fortunately, we offer several training opportunities for new hires and allow for space/time for new associates to learn. No doubt working in client services can feel draining, and helping our providers is challenging. Still, our customer service continually receives high scores from our customers and is often referenced as some of the best in the industry. These scores indicate that our ACS associates are learning and growing as healthcare and customer service professionals. After their first year, many ACS associates have moved on to more advanced roles within Availity. Again, thank you for your review. We are glad you're part of the Availity team.
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Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.