Availity reviews

3.8

71% would recommend to a friend

(691 total reviews)
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Russ Thomas

86% approve of CEO

74% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

691 reviews
2.0
Oct 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Coworkers were a lifesaver and always helpful

Cons

Monet is a horrible system that tracks you all day and makes reps anxious. Management doesn’t seem to care about phone center wellness. Excluded from “all-in” meetings. Customers are not professional. Extremely high rep turnover.

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Availity Response
5y
Thank you for taking the time to write a review. Sadly, we can feel your anxiety while reading this review. We're glad that you can find comfort with your co-workers, and we hope that you share your feelings with your supervisor. An honest discussion about Monet (our workforce management software) and any concerns/expectations around your performance may alleviate some of that anxiety. No associates should feel the organization's full weight— we share that responsibility among all of us. We talk about our Client Services positions a lot here on Glassdoor. These are excellent positions for starting a healthcare career because they provide a foundation of knowledge and skill applicable to many other roles at Availity and in the healthcare industry. But they are tough jobs, and they are not for everyone, so we experience some turnover in this area. We can assure you that management does care for your well being. Wellness is part of our culture, and there are many programs in place to make sure that all of our associates have the resources they need to stay healthy—mentally and physically. We also recognize that our all-associate meetings do not include all of our client services representatives. Even though we make recordings of these meetings available to everyone, we need to find new ways to communicate the content of these meetings to our client services associates. Thank you for that feedback. Lastly, we are always working to improve. Some improvements can come fast, but some changes take time to evaluate and implement across the organization. We encourage you to share your feedback—your ideas may help make the Availity experience better for everyone.
5.0
Sep 27, 2020
Recommend
CEO approval
Business Outlook

Pros

nice people and great pay

Cons

improvement on top down bottom up alignment

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Availity Response
5y
Thank you for taking the time to write a review. We thank you for your recommendation and positive outlook, even as you move on. We agree; you can’t beat the talent that we have at Availity. Our teams are smart, driven, friendly, generous, and committed to success at all organization levels. They work hard, and they are recognized and compensated competitively for all their efforts. We appreciate your feedback on alignment. Not sure when you left Availity, but we are making great strides in improving communication and processes throughout the organization. We know that it’s not just about the problems we solve in the market but also how we solve them. This past year, we implemented Microsoft 365 to change how we work, collaborate, and communicate. Using tools like Microsoft Teams is opening cross-departmental dialog and information exchange more than ever before. Great things are happening here. Again, thank you for your review.
1.0
Sep 10, 2020
Recommend
CEO approval
Business Outlook

Pros

They may pay well but having young people be in charge is not the way to go. mgmt shows lots of favoritism and there is no diversity just stick up your bum employees

Cons

Don’t work here... it’s a call center with no room for growth if your of a different race or not in your earlier 20s

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Availity Response
5y
Sometimes the shortest reviews can pack the biggest punch, but this feedback is valuable because we would never want our associates to feel this way. We are deeply sorry that you felt this way at Availity, and that you didn’t feel comfortable voicing your concerns with your manager—especially after being with us for so long. Because we are ready and willing to have these open and inclusive discussions, it’s even one of our core values. This year Availity launched a new Diversity and Inclusion Committee that includes representatives from across the company. Over 70 black, white, brown, gay, straight, women, veterans, 50+, and more associates came together—with full support from Availity’s leadership—to share their stories and perspectives on topics of race, discrimination, homophobia, and other injustices that have taken place in their careers and within their communities. While we placed very well with our Affirmative Action numbers, for us, that’s just not good enough. The D&I team’s first initiative is to partner with recruiting to see where more opportunities exist to hire an even more diverse workforce that far exceeds Affirmative Action guidelines. For those that aren’t on the committee, Availity also launched a Diversity and Inclusion resource page on our internal website filled with literature, videos, podcasts, and other resources to help associates learn about different cultures and encourage dialogue on these critical topics. Lastly, there is room for advancement and growth—we have many long-time associates (of all ages and backgrounds) that started their Availity careers in our call center (Availity Client Services) before moving on to other areas of the company. The sky is literally the limit and team members looking for growth should attend our Individual Development plan course and make their growth desires known to their manager and HR so they can be supported.
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Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.