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      Availity

      Engaged Employer

      Availity Client Services/Technical Support Representative reviews

      3.6

      41% would recommend to a friend

      (26 total reviews)
      avatar

      Russ Thomas

      78% approve of CEO

      41% positive business outlook

      Ratings by category

      4.8

      Work/Life balance

      4.3

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Career opportunities

      3.0

      Compensation and benefits

      2.4

      Senior management

      Client Services/Technical Support Representative employees have rated Availity with 3.6 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Client Services/Technical Support Representative professionals have a good working experience there. Availity is rated in line with the average (within 1 standard deviation) by Client Services/Technical Support Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      26 reviews
      4.0
      Jun 1, 2021

      Good company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Work from home was nice

      Cons

      Not good training program and tools

      avatar
      Availity Response
      5y
      Thank you for taking the time to write a review. We’re glad to hear you’re enjoying all the benefits that Availity has to offer associates. We’ve recently made several enhancements to our benefits program—so your feedback is appreciated! We hear you on our training. Our teams are hard at work improving our training for new hires and new Client Services associates. Healthcare is complex, and it takes a little time to ramp up your knowledge and feel comfortable speaking with customers; we know that. However, we’ve learned that most reps learn better/faster once they start helping customers, so we try to get folks on the phones as quickly as we can. Again, thank you for your review. We’re glad to have you on our team!
      5.0
      Mar 16, 2021

      Finally a Job I Enjoy!

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Availity values diversity of its employees. It has a great culture that values collaboration and is very inclusive. This is the first company I have worked for that values my feedback/input. Likewise, they show appreciation for their employees. Also, Availity has an amazing training program to set you up for success. Every employee I have interacted with is nothing but nice and helpful. When I am struggling so many co-workers are willing to stand up and help. And did I mention they are all about work-life balance? I am truly grateful to work here at Availity!

      Cons

      On-boarding, as anyone can image, was a bit difficult with the pandemic. Almost everyone is work from home. Be prepared to set up your equipment up on your own. Once you get into a routine, you pick things up quite quickly.

      avatar
      Availity Response
      5y
      Yes! Thank you for your kind words. We put so much energy into making Availity a great place to work, and your comments mean EVERYTHING! Your positive energy only adds to our culture, so keep it coming! As you can imagine, our HR and technology teams put a lot of work into changing the onboarding process during the pandemic. We appreciate your suggestions to improve the process – note taken! While we do try to make the most of our virtual environment, we can’t wait for you to meet everyone in person! Again, thank you for your review. We are happy to have you as part of the Availity team!
      5.0
      Nov 24, 2020

      Amazing Company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome company to work for

      Cons

      I don't have any at all

      avatar
      Availity Response
      5y
      Thank you for taking the time to write such a positive review! We love to hear that you are having a great experience.
      Viewing 19 - 21 of 26 Reviews
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      Glassdoor has 723 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.