While I understand the CEO's determination in keeping the "island culture" of Bainbridge, this company is getting too big too fast for them to keep trying to under pay and think that there is equal talent on their side of the sound. If you're not familiar with the geographic layout of their main offices, it is located on Bainbridge Island - a 35 minute ferry ride west of Seattle. Now while the idea of taking a ferry to work may sound appealing, I can assure you the novelty wears off quite quickly after realizing it just adds 35 minutes to your already 20-50 minute bus ride. And this is commuting from inside Seattle proper, add 30-60 minutes to that if you're coming from points east. So if being underpaid for a two or three hour commute sounds fun, this is the place for you. The only ones who do it happily are the few managers who are getting paid much too handsomely to complain.
As I alluded to above, there is quite a discord between normal employees and the managers at Avalara. Never before have I seen such a blatant elitism that tends to permeate from almost all senior management. This is quite a contrast from the gregarious, outgoing nature of our CEO so it's quite puzzling, to say the least. They preach "open-door policy" but are rarely inviting, so much so that they barely know who's working for them! It's truly top heavy.
Lastly, the nepotism here is rampant and probably has something to do with the stagnant wages they've been getting away with for years. If you're pooling from an area where people are reluctant to do the reverse commute (as I mentioned above), it's no small wonder you can pay as low as they do and still thrive. Top it off by hiring as many siblings, friends and neighbors as possible and you start getting into a complicated work environment. Naturally, there is preferential treatment to those of which who get the job based more on relationship rather than merit. The issue of exhausting the island pipeline for employees is also changing - it is getting much more difficult to find qualified marketing managers from Bainbrige, that are willing to work for 15-20% under fair market value. This is apparent in their new hiring techniques, which are to dupe candidates into thinking their role is based in Seattle when only about 10% of the workforce have offices there.