Is AvalonBay Communities a good company to work for?

AvalonBay Communities has an overall rating of 3.6 out of 5, based on over 1,214 reviews left anonymously by employees. This rating has been stable over the past 12 months. 57% of employees would recommend working at AvalonBay Communities to a friend and 60% have a positive outlook for the business. The best reviews about AvalonBay Communities have been left by employees working as Director , Concierge and Community Manager .

Does AvalonBay Communities pay their employees well?

According to anonymously submitted Glassdoor reviews, AvalonBay Communities employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at AvalonBay Communities. This rating has been stable over the past 12 months.

How satisfied are employees working at AvalonBay Communities?

57% of AvalonBay Communities employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AvalonBay Communities 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at AvalonBay Communities?

Community Consultant (160) , Leasing Consultant (61) , Maintenance Technician (45) , Sales and Service Supervisor (45) , Community Manager (34) , Manager (23) , Maintenance Manager (21) , Maintenance Supervisor (19) , Concierge (18) , Director (14) , Senior Community Manager (11) , Sales & Service Supervisor (10) , Community Concierge (9) , Customer Service Representative (9) , Administrative Assistant (8)

What are the pros of working at AvalonBay Communities according to real employee reviews?

"The company has a great culture and shows appreciation for its people and their effort." ((in 92 reviews)); "Often times the work was pretty enjoyable and most of the people I worked with were great." ((in 82 reviews)); "Good work life balance" ((in 60 reviews)); "Growth Opportunities; Employee Appreciation; Forward Thinking company that creates an environment of success." ((in 30 reviews)); "Great training, 401k, stock options and holidays." ((in 29 reviews))

What are the cons of working at AvalonBay Communities according to real employee reviews?

"The pay was low to start with and then the bonus structure made it even worse." ((in 64 reviews)); "micro management from top down, lots of checklists, sucked if performance was not perfect." ((in 33 reviews)); "Many managers don't have customer service skills and lack communication skills with employees as well." ((in 27 reviews)); "Prior to Avalon, I had a clear idea of my "road map to success" and upper management was amazing." ((in 23 reviews)); "No bonuses in the maintenance tech department" ((in 16 reviews))

What are the top reviewed AvalonBay Communities locations?

Arlington , New York , Los Angeles , Virginia Beach , Washington , Boston , San Jose , San Francisco , Irvine , San Diego , Seattle , Brooklyn , Fairfax , Bellevue , Baltimore , Jersey City , Redmond , Princeton , Mountain View , Roseland , Alexandria , Melville , Long Island City , White Plains , Yonkers , Orange , Seal Beach , Woodland Hills , Dublin , San Bruno

AvalonBay Communities reviews

3.6

57% would recommend to a friend

(1,145 total reviews)

Benjamin W. Schall

70% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,145 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AvalonBay Communities has an employee rating of 3.6 out of 5 stars, based on 1,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AvalonBay Communities employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

Reviews by job title

1K reviews

4.0

Dec 11, 2013

Great Learning Experience, Constant Training and a Real Family Vibe

Senior customer service manager

Recommend

CEO approval

Business Outlook

Pros

Training is great at AvalonBay you are constantly assigned training its a great learning experience for a beginner in Property Management.

Cons

Corporate Structure is already set there is no room for ideas on different ways to do the job. Many parts of job ie answering the phone, touring, communicating with customers is very scripted. Customer Service scores dictate every aspect of your job, customer reviews are solicited by on site teams and seem in insincere.

4.0

Nov 29, 2013

Nice working environment, but work/life balance is just not there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The workplace seems to understand that employee morale is a factor in retention.

Cons

It is very difficult to work a schedule between 9am-5pm, which is odd for the industry. The unfortunate part for the workplace culture is that most people enjoy the things the company provides, such as having contests and giveaways, but seems to pretend to be happy working there. Very few people seem to genuinely enjoy working there. The career opportunities seem to be mostly lateral.

2.0

Nov 8, 2013

Stable employer but far too bureaucratic.

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Mostly friendly on-site workers Good pay for the workload. Decent benefits. Some very good, and supportive managers

Cons

The Customer Care Center at HQ is pretty awful. Although there are a few good people there, most are incompetent and unfriendly. Regional managers frequently spoke of advancements, but promotions were very rare and highly political. I knew some very qualified people at my level who should have been promoted but were overlooked several times. Very hard to get weekends off unless you were a regional manager. Spent money on things that made no sense, but then wouldn't spend money on other things that seemed pretty important.

Viewing 1114 - 1116 of 1,145 Reviews

Jobs at AvalonBay Communities

Maintenance Apprentice

Maintenance Apprentice

Entry Service and Administration

Entry Service and Administration