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      BELAY

      Engaged Employer

      BELAY reviews

      3.4

      54% would recommend to a friend

      (282 total reviews)
      avatar

      Tricia Sciortino

      55% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      BELAY has an employee rating of 3.4 out of 5 stars, based on 282 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BELAY employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      282 reviews
      2.0
      Jan 30, 2025

      Just a smaller pool of applicants to blindly compete with

      Freelance virtual assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have just recently signed a contract.

      Cons

      However, as of 3 weeks, I do not yet have an assignment. Did not find out until the interview was finished, that the independent contractors become a part of a pool, and must expend much time and effort to 'apply' for the roles/clients that Belay currently has. You are not being compensated for the time and effort that must be exerted for 'applying' to these roles. And the compensation is paid once a month, which means even after you receive an assignment, you may still be working other roles outside of the company to maintain cash flow, while awaiting the pay frequency adjustment. Depending on your circumstances, this could be an uncomfortable conflict for the first 30 days of working with their client. Unfortunately the pay of $19 -$22/hour (once you are engaged with one of their clients as a Virtual Assistant), is an insult and indicates disrespect for independent contractor's time and expertise. Such low pay does not allow recovery from the time that is taken away from other billable hours to focus on 'applying' for their roles. I do not understand why their client specialists can not just reach out to those who have the skill sets and qualities for the role. In any case, this is an experience where the realities did not align with expectations, and have proven to not be a best fit for me. I thought that i was applying for a role, and not that I was applying for the 'privilege' of being added to a talent pool. My initial interfaces led me to believe that I had been deemed a fit for an existing role. I have not had the opportunity to interface with senior management, and therefore cannot give any insightful rating regarding senior management.

      avatar
      BELAY Response
      1y
      Thank you for taking the time to share your thoughts and experiences with us. We do apologize for any misunderstanding regarding the structure of our placement model. Our goal is always to be transparent, and we make an effort to share details on our application and onboarding pages about how our community and placement processes work. Contractors may be contacted by our team for direct placement with our clients however they are also able to apply for specific roles on our job board based on skillset and interest- which is recommended and strongly encouraged for more timely placement. We strive to offer clear information about the process to ensure there are no surprises as you move through the hiring journey. Regarding compensation, we understand that pay frequency and starting rates are important factors when choosing to work with us. We do want to clarify that the $19-$22/hour range represents our starting pay range and we are committed to reviewing contractor compensation annually to ensure we remain competitive within the industry. We want to ensure that our contractors are fairly compensated for their time and expertise. We also recognize that the monthly pay cycle can be challenging, and we try to be transparent about this during the onboarding process. We understand the importance of managing cash flow, and we continue to review our processes to find ways to make this as smooth as possible for all our contractors. Lastly, we want to stress that we truly value the independent contractors who work with us, as you play a vital role in our success. Our aim is to foster an environment where our contractors feel supported and valued, and we are always open to feedback on how we can improve that experience. Thank you again for sharing your thoughts, and we wish you the best in your future endeavors.
      4.0
      Dec 3, 2024

      Great company to work for

      Virtual assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      They give you most of the tools you need to be successful in the industry. Everyone I have made contact with has been super supportive, kind, and great at communicating. My clients I was paired with have been great, for the most part.

      Cons

      No room for growth in the company. I started at the top of the pay scale, so there isn’t much wiggle room for a pay increase. My client pays over double what I am paid on a monthly basis for the services. I totally understand Belay needing their cut, 100% they deserve their part. I was just very shocked and thrown back when I saw what the client pays vs what I’m being paid.

      avatar
      BELAY Response
      1y
      Thank you for sharing your experience with us. We're delighted to hear that you feel well-supported and equipped to succeed, and that you've had positive interactions with both our team and the clients you've worked with. Your feedback is a testament to the culture we strive to foster. Regarding growth opportunities and compensation, we truly value your input. Transparency and fairness are essential to us, and we continuously evaluate our processes to ensure they align with industry standards and provide value for everyone involved. Your perspective helps us identify areas where we can improve. Thank you for your feedback.
      1.0
      Aug 19, 2024

      Terrible Company! Steer clear!

      Independent contractor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Zero pros. Seriously - there was nothing positive about this experience.

      Cons

      Everything about this company and their client were terrible! Belay sells you on flexibility but the client expects you to be available any moment they need you. Belay does not back you up at all, they are not on your side and they are a complete sham.

      avatar
      BELAY Response
      1y
      Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At BELAY, we strive to support our contractors while maintaining high client service. We understand that the balance between flexibility and client expectations can sometimes be challenging, and we always encourage open communication to address any concerns. While it’s unfortunate that this was your experience, we take all feedback seriously and use it to improve our processes continually. We wish you all the best in your future endeavors.
      Viewing 52 - 54 of 282 Reviews
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      ReviewsBELAY reviews

      Glassdoor has 688 BELAY reviews submitted anonymously by BELAY employees. Read employee reviews and ratings on Glassdoor to decide if BELAY is right for you.