BHG Financial reviews

To witness, first hand, how poorly managed this company is can only be described as a state of immoral shock, a surreal environment so unprofessional that you mistakenly question all your previous work principles and say to yourself, "this can't be real... this can't be how a good business is operates." By all empirical evidence, the only business model seems to be, "shove as many loans as possible down the pipeline, flip the loans as quickly as possible, rinse and repeat." No real consideration or care is given to the actual customer in need nor is there any thought given to true process improvement or innovation. The business analyst team that works on "inefficiencies" don't actually solve problems that make real differences that bring business value. Everyone is blinded to the fact that the entire process, from marketing to sales to underwriting to funding to the incredibly over-complicated decision engine logic to the house or cards technical product that processes the application are all faulty and flawed and the entire process needs to be burned down, built from scratch, and standardized. But that costs too much or there are too many big words for leadership team to understand or they really just don't care. There is an embarrassing cult-like motto plastered everywhere and used for chants and salutations from Big Brother during every fundamentally useless "Town Hall." During one of these terrible company wide meetings, one of the owners was doing a particularly horrible job at motivating his sales team to beat last's quarters goal, and literally pleaded, "I LOVE MONEY! MONEY SOLVES ALL MY PROBLEMS!" It didn't occur to me to check if anyone else's mouth dropped to the floor in comedic disbelief but now I assume everyone had already tuned him out, like they always do. BHG will take anyone off the streets for an entry level position (no prior sales or relevant experience required). Training is provided and an opportunity is given. And on the surface, and in all fairness, this sounds and is somewhat noble. An employer willing to give virtually anyone, even Joe Schmoe on the corner, a real shot at a career is a good thing. However, where things start to fall a part is when Joe Schmoe starts performing well and gets promoted to a management position or, even worse, a technical management position. Now Joe Schmoe calls the shots and prior to slinging high interest loans and drinking the Kool-Aid had no capability to manage others in a professional manner. The world goes round and the cult-like monster keeps getting fed.

Just after that one year mark, out of nowhere, I see my commissions go down by $400, so I contact someone from HR, who tells me "Don't worry about it. It's a glitch, will be fixed, and check it tomorrow morning." Shortly afterward I hear quite a few other employees in the room who are concerned because their commissions have gone down unexpectedly as well. I proceed to tell everyone in the room what HR told me and they say "I'm not buying it." Well I of course was wondering why they wouldn't buy it?What would make veteran employees say that. Then they responded with "Bet you they call an emergency meeting in an hour." I wasn't sure what to think. Then we get called in for an emergency meeting. Let me make note that this was on 8/21/18. I remember the day vividly. We go in to an office where we do a video conference with the president of sales, who's in Syracuse. He proceeds to feed us lie after lie after lie. This normally very well spoken gentleman, who is rarely at a loss for words, was fumbling over his words, trying to make sense of what had happened. The main point was "The company noticed they were overcompensating you based on the margin they were receiving for funding a loan, so they had to make the necessary changes." Hey, I get it, some companies have to make commission structure changes based on things that may change from time to time, but this was handled in such a deceptive, unethical, and unacceptable way. We were told "The change won't be much. We are talking a few dollars, so don't worry about it." Everyone just looked at each other puzzled & in disgust. Well then I come in the next morning and before I can clock in a new commission contract pops up on my screen, which I am forced to sign. This was on 8/22/18 and the new, revised commission contract was backdated to 8/1/18. This means that they violated our prior, signed commission structure contract, but didn't seem to care. For some reason they felt it was ethical to remove money from our commissions without notice, then create a backdated commissions contract, which breached the old signed commission contract, and force us to sign it. Then tell us that we should be grateful for all that BHG does for us. Come again?!?! While I am had been extremely grateful for the opportunity prior to that, I had lost all faith in them. Then a few days later they took another $500 from my commissions. A few dollars?!?! More like $900. Add that up with all of the other thousands taken from employees and we are talking a lot of money. As I said earlier, hey, I get that commissions can sometimes change, but why not let us know in advance, then from that day forward we are paid on the new structure? Why do it in such deceptive, unethical manner? That is just how BHG rolls. How they sell loans and how they treat employees is all based around how to mislead and deception. All of their review on TrustLink and TrustPilot are controlled. As in they pay the company and they get to pick and choose which ratings go up and which ones don't, so they control what their overall rating is. They sell commercial loans to people who don't have businesses. They have found a loophole where if you don't question why you are being sold a commercial loan, when you don't have a business more than twice, you can apply for one. They don't want you to apply for their personal loan through Pinnacle Bank because they make less money. The rates are also higher. When it comes time to go over their loan proposal, first they offer you the highest rates and fees and longest lockout period possible. Then if you don't accept it, which you shouldn't because the terms are absurd, they will come back with a better offer. If you refuse it again, they will come back with a better counter offer again. This goes on until it reaches FundEx, which is the last resort for them. The terms here still aren't great but they're way better than BHG's commercial loan option. They try to bait you with that first high offer because they know they have nothing to lose. Some people will take it because they may be desperate, and the ones that aren't, they will just call you and email you 50 more times with a better offer. I am still not entirely sure how they get away with the business model they have but as I have said earlier, they've found a loophole. I am not going to say that there business model isn't smart, but I will say that I couldn't sleep at night working there, and I sure as heck couldn't stay working for liars like Eric Castro, Bobby Castro, and Al Crawford. Al loved to talk about how he's flying around in a private jet to meet with all these banks, meanwhile he's stealing our commissions. Thanks but no thanks. PLEASE, do not be deceived by BHG. It may seem like one of the bests place ever to work but underneath the surface, the foundation of this company is built on lies and deception