Is BNY a good company to work for as a Client Service Representative?

Client Service Representative professionals working at BNY have rated their employer with 3.0 out of 5 stars in 89 Glassdoor reviews. This is a lower than average score with the overall rating of BNY employees being 3.4 out of 5 stars. Search open Client Service Representative Jobs at BNY now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at BNY .

Does BNY pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at BNY with 3.2 out of 5 stars based on 89 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at BNY.

What are the top reviewed jobs at BNY?

Vice President (741) , Analyst (614) , Associate (394) , Senior Associate (304) , Senior Analyst (258) , Fund Accountant (245) , Software Engineer (201) , Business Analyst (176) , Lead Analyst (175) , Software Developer (149) , Financial Analyst (138) , Director (130) , Operations Analyst (129) , Intern (124) , Intermediate Representative (116)

What are the pros of working at BNY according to real employee reviews?

"Good work life balance so you can manage your professional and personal life together very good" ((in 1342 reviews)); "People were great and i enjoyed that no one had any egos when it came to assignments at hand." ((in 934 reviews)); "Provides good benefits and very flexible when it comes to handling personal matters outside of work." ((in 896 reviews)); "Culture is good and diversity" ((in 598 reviews)); "Work culture was good and flexible" ((in 331 reviews))

What are the cons of working at BNY according to real employee reviews?

"Low pay and top to bottom mentality" ((in 732 reviews)); "Management (for the most part) has poor communication and does not know how to manage without micromanaging." ((in 701 reviews)); "salaries can be low and untransparent." ((in 474 reviews)); "Managers sometimes have less knowledge than associates on certain funds if you get a bad manager." ((in 310 reviews)); "Frequent layoffs and workforce reductions" ((in 284 reviews))

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BNY Client Service Representative reviews

3.0

57% would recommend to a friend

(89 total reviews)

Robin Vince

66% approve of CEO

39% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Culture & values

3.2

Compensation and benefits

3.1

Work/Life balance

2.7

Career opportunities

2.4

Senior management

Client Service Representative employees have rated BNY with 3.0 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an average working experience there. BNY is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

5.0

May 14, 2019

Company review

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Good work environment Work culture is good

Cons

Nothing I can think of

2.0

Mar 13, 2019

Jobs

Representative client servicing

Recommend

CEO approval

Business Outlook

Pros

It is a nice place to work as a fresher

Cons

Everyone should be equally treated

2.0

Feb 27, 2019

Quiet and boring environment!

Client service representative

Recommend

CEO approval

Business Outlook

Pros

I have worked for BNY Mellon - Pershing for nearly a year. The overall environment was quiet featuring no stress or pressure from superiors, no tight deadlines or whatsoever. The team was great and helpful.

Cons

An employee is just a number there. The overall turnover for the time I spent there was around 30% - 40%. In my humble opinion, this is due to the poor rate of wage (compared to industry) and the lack of opportunity to grow. Most of my colleagues have been working there for five-plus years in the same positions without any hint of being promoted in the foreseeable future. The work-life balance is designed well for some people where the job role allows working from home one day a week. This wasn't in my case though.

Viewing 79 - 81 of 89 Reviews

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BNY Client Service Representative reviews

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Quiet and boring environment!

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