Where to start. I was at Bandwidth for about a year. Speaking to porting or LNP was a nightmare. You are a customer service representative in a call center pretty much. They try to mask it with another title but the job is customer service. You get treated like a doormat but have to smile because you're interacting with the customers. I've seen the theme across the board. Very low pay compared to the industry and the area. Was struggling just to pay for monthly expenses. Managers are great at micro managing while at the same time making themselves look busy. Had the attitude of a teacher trying to baby everyone. I was not treated as a working professional with a college degree, rather a child. COVID response was an absolute joke. Work from home was "allowed" but CEO pushed for an office return in May of 2020. It was constantly talked about even though there were no vaccines and cases were rising. We would get emails every other week about people getting sick at the office but yet they kept it open. With a bribe of free lunch and no mask wearing. The company preaches culture so heavily but 2020 revealed so many cracks. Diversity talks were swept under the rug because we had to keep our head down for the company mission. A lot of great talent was wasted and people like myself left for better opportunities. Rather than adapting to a persons strengths and abilities, they try to mold you into fitting the Bandwidth machine. Everything is coming from the top and the leadership is not good. Its very conservative, very white, and very male dominated. David Morken pushed that brand on everyone and would back it up with, this is just who I am. If you don't fit that or don't agree you will feel out of place. Being at a new company that is actually serious about caring for people has made a world of difference in my work life and my personal life.
