Bass Pro Shops Customer Service Representative CSR reviews

2.7

97% would recommend to a friend

(6 total reviews)

John L. Morris

97% approve of CEO

97% positive business outlook

Reviews by job title

6 reviews
4.0
Sep 18, 2023
Recommend
CEO approval
Business Outlook

Pros

As a Customer Service Rep, I was able to converse with customers at their last point of sale in a friendly professional manner. I was responsible also to help them save money with the store's credit card and I was very good at convincing them how they couldn't pass up the savings. Meeting people from all over the world and working in an unusual atmosphere similar to a forest keeps everyone in a friend uplifting mood. My ongoing theory: the Customer is #1.

Cons

The registers were positioned too close to the exit doors so in the winter, we could feel the freezing temperatures. Even the customers were uncomfortable.

5.0
Jul 14, 2023
Recommend
CEO approval
Business Outlook

Pros

After 2 weeks training you're on your own so to speak. But, you always have help from a seasoned supervisor. You can pick your schedule. If there's an emergency you can trade if it's available. They give you carte' blanche to compensate the customer within their guidelines.

Cons

There is no pay for internet. If your internet goes down over a couple hours you get docked points as if you were late.

Viewing 1 - 3 of 6 Reviews

Glassdoor has 2,759 Bass Pro Shops reviews submitted anonymously by Bass Pro Shops employees. Read employee reviews and ratings on Glassdoor to decide if Bass Pro Shops is right for you.