Basys reviews

3.9

76% would recommend to a friend

(15 total reviews)
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Brad Oddo

77% approve of CEO

71% positive business outlook

Reviews by job title

15 reviews

Reviews about "Compensation"

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1.0
Jan 8, 2019

GASLIGHTING RAMPANT HERE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Better-than-average pay and okay benefits for a small company/good PTO & holiday leave

Cons

If you want to become a basket case in no time at all, work at BASYS! Many managers at BASYS are gaslighting experts. Expertise in the damaging psychological practice appears to be a management prerequisite. If an employee is being undermined, bated, belittled, relentlessly teased, or otherwise verbally and/or emotionally abused (all quite common here) by a manager, team lead, or co-worker, the victim best not alert or complain to HR or other management. Should you bring such behavior to management’s attention, shortly thereafter the abused and any co-worker who corroborates such abuse will be the ones who are considered the problem. Then the victim is further targeted for retribution by the abuser, who has been informed of their complaint by management, including HR (no confidentiality here). I watched this over and over during my tenure at BASYS. This company does not appreciate, let alone admire, truth to power. Why? Well, what might happen if upper management at BASYS, including the CEO, finally acknowledge that they have a real problem on their hands, especially with one manager in particular, who for years has been widely loathed and feared, not to mention considered incompetent. It took me months as a new employee to realize that the cause of my manager’s extreme, red-faced irritation every time I asked a question was that my manager did not know the answer. Does upper management fear that the acknowledgement that a manager is abusive and undermining could lead to a lawsuit? Much safer and financially prudent to blame years of victims, I imagine. Should you alert management to practices that you believe could be unethical and/or not in the best interest of the company’s merchants, you will become the bad guy. Should you alert management to abusive and inappropriate behavior by managers, team leads, or co-workers, you will become the bad guy. Do anything other than be a relentless BASYS promoter, self-promoter, and yes-man, and you will be subjected to intense scrutiny and targeted. Employees learn this quickly through their own experiences and the tales of others, and they fall in line if they want to preserve their jobs. Current employees are acutely aware of the treatment of years of employees who have gone before them, from bogus reprimands and write-ups to terminations to employees quitting because they can’t take it any longer. They know the price of honesty, their job, and they know that it is all meticulously planned in advance.

1.0
Aug 8, 2018

Run of the mill sales job with a subpar product

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

base salary was decent for the area

Cons

Subpar product in a heavily saturated market Terrible sales management "Warm leads" are just purchased lists of various associations that have been pounded by other processors

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Basys Response
7y
Thank you for your feedback. Sales can be a challenging position and sometimes not the right fit for everyone. Basys takes great pride in providing opportunities for people to succeed in their roles and enjoy working at BASYS. We wish you the best of luck in your next endeavor.
2.0
Jul 9, 2018

Shaky start, okay middle and terrible end.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Variable by department, the manager(s) overseeing the department, and tenure. As of late, younger employees are being hired, as well as promoted, replacing more senior staff and qualified leadership. The company population continues to become more youthful. Cheaper to hire, more affordable to insure, and much easier to fire.

Cons

Inside sales is a call center-like environment. Sales goals are unrealistic and highly unobtainable. You will be well-documented (in preparation for future employment termination) any month goals are not met. Unfortunately, latterly, leadership, sales training and guidance is profoundly absent. Other than simply keeping one’s position, sales initiatives (bonuses) have been removed. With bonuses removed, sales members - especially top performers - lost substantial income as part of their compensation plan. The promoted earning potential currently being promoted for new hires is rather misleading. If you are in operations (even as an educated and experienced employee), you will be degradingly required to clock in and out. One may be written up for the most insignificant misstep - even if doing your best and to complete the end goal, which is to serve and assist merchants. There was a strategically built ‘layered’ structure within operation. Although mini-promotions are awarded, it is a demotion to everyone else. More and more employees have less access to those with titles and decision-making ability. The operations department runs as an operational silo and cohesiveness between departments is desperately lacking. The company environment was once very supportive and positive; however, due to recent changes, turnover and layoffs/firings are on the rise. Although it has become a volatile environment, there is great effort to ‘sauver les apparences’. This is done by promoting the company’s activities on various social media platforms. It is important to note, these are mostly - if not all - planned, executed and funded by employees. Yes-Men for the company are desired and rewarded with continued employment and promotions. Sycophants succeed. Instead of listening to employees, Leadership simply pushes back and demands compliance.

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Basys Response
8y
Thank you for your input. As individuals and companies develop over time, sometimes they grow apart, and not together. BASYS Processing prides itself on being a family-owned company that upholds the highest standards with hiring, promotions and employee satisfaction. We wish you the best of luck in your future endeavors.
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