Basys reviews

3.9

76% would recommend to a friend

(15 total reviews)
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Brad Oddo

77% approve of CEO

71% positive business outlook

Reviews by job title

15 reviews

Reviews about "Compensation"

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3.0
Nov 8, 2024
Recommend
CEO approval
Business Outlook

Pros

The people at Basys are what really makes it great. Leadership touts that everyone here is easy to get along with and likeable and that really is true for the most part. Depending on what department you're in, there are opportunities for upward mobility if you play your cards right.

Cons

Benefits are okay; health insurance costs are rising and Basys does okay on cost for a company on the smaller side. If you are planning on having children while working here, stay away: 1 week paternity leave for new dads and 3 weeks for new moms. This is absolutely insulting for a company that brags about "family values". Basys really needs to step into the 21st century and adjust these policies - or stop pretending to care about family. Compensation is also on the lower side compared to other payment processing companies. The reason they like to promote from within is to give you disproportionate compensation compared to the addition of your new responsibilities.

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Basys Response
1y
Thank you for your feedback. Our people are what makes Basys great and we work very hard to provide a great place for people to come to work and benefits that are competitive in the market. We are constantly reviewing them and making changes to provide additional benefits to our employees.
2.0
Nov 7, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great company culture, especially in the early days of my tenure. - Initial support from management helped me drive significant improvements contributing to measurable cost savings. - Opportunities to work on challenging and impactful projects.

Cons

Cons: Unfortunately, my experience took a negative turn after my first year. I accepted a role that I was told would offer room for growth, but as time went on, it became clear that the promised support and resources were never provided. Key issues included: 1. Lack of Training and Feedback: Despite numerous requests, I was denied essential learning opportunities (e.g., PMP training, coding resources) that would have been critical for my success in a more technical role. Feedback, when provided, was often contradictory, making it difficult to know how I was truly performing. 2. Insufficient Resources: I was tasked with complex certifications and integrations without QA support or a clear roadmap from senior developers. I put in the hours—teaching myself various programming resources—to meet the project’s demands, yet I was never given the necessary resources or guidance to succeed long-term. 3. Conflicting Communication from Management: My manager, who had no prior experience in the payments industry, frequently expressed frustration over the complexity of our project. Yet these challenges were never reflected in my feedback sessions. Throughout my time in this role, I was never informed of any issues with my performance, professionalism, or delivery. My one-on-one meetings with my manager were often brief and sometimes rescheduled multiple times. When they did take place, I received no negative feedback or concerns, only reassurances that my performance met or exceeded expectations. Given this, you can imagine my shock when, just days after reaching a significant project milestone, I was let go—without the courtesy of a write-up, performance plan, or even a conversation about considering other options. I received no warning, no support in transitioning to a different role, and no indication that my job was at risk. This experience fundamentally changed my perspective on the company and its commitment to employee well-being. I was left feeling unsupported and hurt by the lack of empathy from a leadership team that repeatedly emphasized how much they "cared about my well-being." With this, I am left with a lasting sense of disillusionment about my experience at Basys. At the end of the day… I enjoyed my time at Basys in the beginning, and the company culture is excellent. However, if you find yourself in a high-pressure project, especially as a junior employee, be prepared for the possibility of being used as a scapegoat if things go wrong. Sadly, that's what happened in my case.

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Basys Response
1y
Thank you for your feedback. Our company culture is very important to us and we work very hard to provide opportunities for growth within the organization. We are sorry that your experience went in a direction other than that and we wish you the best.
1.0
Jun 20, 2024

Stay Away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of food appreciation meals The VP of CX and the sales gentleman that has been with the company since it started are awesome. Truly, the only two in senior management that care about people.

Cons

Meals are good unless your in CX, you are put on a time limit and more often then not are not allowed to join the meetings. You must get your food in shifts and report back to your desk. They say Hybrid but this is a total lie unless your on the UX team. Senior management is a joke, its the good ol boys club. If you don't play golf don't bother trying to talk to them. When it comes to the COO if your not C-suite or female he is not going to speak to you. The CEO and COO want the name tags to identify "temporary" employees so they know not to bother learning there names. Lack of career growth opportunity, you will be stringed along with future opportunities. If you have hopes of moving up, hope your ready to be a puppet, better be a yes person and don't question anything. Pay could be better Benefits are terrible HR is a laughing stock, the head HR individual is the last one in the door and the first one to leave assuming they even come in. They are not there to help you or protect you. They implement a dress code that they constantly violate themselves. The CEO is so scared of conflict he won't even say anything to an individual. He makes others do it to try and ensure people like him. If you have tattoos, piercings, or colored hair, don't bother showing up. The CEO will look at personality test and simply say not hired based on those results. Doesn't matter how your interview goes.

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