Benefitfocus reviews

3.6

63% would recommend to a friend

(995 total reviews)
avatar

Andrew Frend

54% approve of CEO

45% positive business outlook

Benefitfocus has an employee rating of 3.6 out of 5 stars, based on 995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Benefitfocus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

995 reviews
3.0
Feb 6, 2016
Recommend
CEO approval
Business Outlook

Pros

I do like my co-workers and some of the perks afforded to us. I still very much am behind our CEO. Shawn inspires me when he gets the rare chance to speak these days. I wish he was more involved like he was in the past. You could really feel his devotion to this company and it made you want to work and strive for the best. I do really like the freedom of being able to work remote if necessary and I honestly think the PTO policy is very generous based on other companies I've heard of.

Cons

Lots of extra hours with absolutely no overtime pay or bonuses. Days are filled with meetings so you can't actually do anything you need to during the day. We have very little documentation, it changes so quickly we never keep up, and training is literally non-existent. Struggle to find associates these days who will take initiative and actually try to figure things out themselves instead of asking their managers. Things have changed drastically since Ray became president. He's brought in a ton of "his" people and tried to revamp everything which has turned into a bigger cluster than we had before. We should have reassessed our processes before bringing in global resources who don't speak English well and can't think for themselves. They want a checklist that's nonexistent with the 500 ways to do something and all the issues we run into requiring critical thinking. It's more of a hindrance than a help. Heard of a director stripped of their duties because upper management thinks things need to be fixed when in reality that person was not given enough resources to succeed. Everything is a "secret". Just be real and honest with us.

1.0
Aug 20, 2015

Application Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free food if you are quick. Easy to get a job with zero experience.

Cons

CEO with bloated ego, poor management, lack of communication, doesn't care about employees, worst HR department especially for a company who focuses on benefits, poor training, horrible decision making.

1.0
Jun 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Very nice new campus, if you work on Daniel island. Very young (pro or con) employee demographic. Many catered breakfast/ lunches during OE. Free Starbucks coffee. Large focus on "culture." The benefits are good if you are an Associate. Get to have a beer on Fridays. Good product.

Cons

Nepotism- need I say more? It is very well know around town that the CEO is a ego maniac. Inexperienced and unstable upper management which makes for a harsh work environment. Never in my life have been in a work environment where employees get fired with zero notice if they cross with upper management. Employees across the board are greatly underpaid compared to industry standards. Recently, the CEO donated 25 million to a local children's hospital (which is wonderful) but doesn't seem to care enough to pay his employees a wage they can survive on. Recently, the new president has started outsourcing a significant number of American jobs to India. This could be a positive thing so people aren't fooled. Finally, I sat in on a meeting within my department to have associates log reviews on Glassdoor about how great it is to work at BenefitFocus. Most all of the reviews on this website for BF are planted.

Viewing 52 - 54 of 995 Reviews

Glassdoor has 1,094 Benefitfocus reviews submitted anonymously by Benefitfocus employees. Read employee reviews and ratings on Glassdoor to decide if Benefitfocus is right for you.