Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Benefitfocus

Is this your company?

Benefitfocus reviews

3.6

63% would recommend to a friend

(995 total reviews)
avatar

Andrew Frend

54% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.4

Compensation and benefits

3.2

Career opportunities

3.0

Senior management

Benefitfocus has an employee rating of 3.6 out of 5 stars, based on 995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Benefitfocus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

995 reviews
2.0
Jul 25, 2016

Get Experience and Get Out

Applications consultant
Recommend
CEO approval
Business Outlook

Pros

Free soda Casual dress Pretty much the same stuff any other tech company has I will say the people on my teams where some of the coolest people and I wouldn't want to wish this job on anyone without the people

Cons

1. Pay -Pay is horrific and horribly under the national average. Your raises are so minuscule it's kind of a slap in the face. Good talent leaves to better companies which makes this place run was less efficient. 2. Culture -The culture is changing. It's not just a good place to work because you can wear jeans. You also can't micromanage and have no outlet for those to get off sucky jobs to good jobs or at least improve their job/morale. And that is what is happening. How they keep getting rated one of the best places to work is beyond me, a trip to the CSC will show you no one is happy, everyone is overworked, and no one gets paid enough. 3. Product -Product is good, not great. Slow, clunky, and half the time it doesn't do what you need it to do. When you offer solutions or advice it gets ignored because "it's adequate." Meanwhile clients are becoming less and less happy. 4. Budget cuts -This company makes millions, and gets upset about buying paper cups. All the while throwing OnePlace and huge Keynote events that are just a farce. You don't need a huge event to showcase that you are making improvements to the system, that's your job. Meanwhile Shawn Jenkins has enough money to put his name on a hospital, his staff is barely struggling to make rent. 5. Upward mobility. -Yea no. Was told multiple times in my year there that I was next in line for a promotion and every time I was passed up by someone less qualified than me.

avatar
Benefitfocus Response
9y
Thanks for sharing your opinion. I’m disappointed that you weren’t satisfied working here. It really is an amazing place. But, not every environment is for everyone, and I hope you found a situation that better suits your style. I will share a brief thought on each of the points you shared. We regularly review our salaries against local and national standards to ensure that we’re competitive. For the Culture, everyone within our walls creates the culture. You said yourself you worked with some of the coolest people, which makes for a cool culture! Our product is strong, and we continue to do quarterly releases to keep making it even better. For the budget, both financial success and the environment are important to a growing company. We actually spent a tremendous amount on paper cups in the past and filled many trash cans – which associates who volunteer on the ‘green team’ pointed out and they lead the initiative to get rid of them. We were proud to help them make such an awesome change. Additionally, we’re beyond proud of Shawn and his family’s contribution to the hospital. The hospital serves children around the state, and even those out of state. Many, many of our associates have been personally impacted by the hospital. Many of us are excited to have stronger ties to MUSC thanks to Shawn’s generosity. As for career-pathing, it’s disappointing that you felt you were held back. We want everyone to know that they have a path to move up and we are working to make sure those paths are clear. You are welcome to share suggestions that may help current associates. You can always reach me at stephanie.feals@benefitfocus.com.
1.0
Jun 8, 2016

Lost its way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They really do pretend to care about their employees. Lots of opportunities for advancement, especially as your talented coworkers run for the door.

Cons

A clueless leadership team that struggles to reach profitability regardless of cost. Values are a thing of the past. Integrity is sacrificed on the alter of convenience. Results are king, no evil is heard or seen as long as a story can be spun to the shareholders. Innovation is oft talked about but discouraged in practice. Enormous salaries at the very top of the organization at the cost of everyone else's compensation. If you are a good at manipulating people this may be the place for you. Success is only limited by the number of lies you can tell and how big a web of deceit you can sell to the shareholders. Employee surveys are far from anonymous. Several colleagues have been sacked because of their scoring and comments. Turnover is reaching levels usually reserved for retail or restaurants but each one allows for another position to be off-shored.

avatar
Benefitfocus Response
10y
Thanks for your thoughts. I’m sorry that you feel this way. I can tell you that I personally care about each of our associates, and I know our leadership team genuinely cares as well. You have been here 5 years, so you know this is not the same company it was then. We have more people, more customers, more locations and we’ve grown out of our software start up days. That’s a good thing! And as you said, there is still a great culture and a lot of opportunity. We work hard everyday, and our associates are the best. We work together, not against one another. Our company is going through some changes right now, but our culture of together continues. We want each person at our company to feel valued and appreciated. If you have some thoughts about how we can improve, I’d love to hear more. You can reach me at stephanie.feals@benefitfocus.com.
1.0
May 16, 2016

More to life than dollar signs!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love my coworkers.

Cons

Globalization is a dream to those who couldn't care less about the jobless people in their own town. I understand the need for "cheap labor" but to be honest, you ALREADY HAVE CHEAP LABOR. You pay your employees well below industry standards and wonder why people are so miserable? "Greatest Places to Work"? No one that has worked here for over a year has gotten this survey to fill out and I think there's a clear reason behind it - we don't sip the terrible, terrible kool-aid anymore. They're telling everyone not to worry about their jobs being taken by global employees and yet, here we are, not even a year into it and *POOF*, jobs are disappearing left and right. We were once praised for bringing 1200 jobs to the Charleston area and now look at us... We are taking those jobs away from deserving people and sending it overseas for a quick buck. The only reason we are profitable this year is because of the atrocious "raises" associates received and the fact that they are able to pay global employees a lot less. I can't describe the amount of unnecessary stress and heartache working for this company has caused me and others around me. The new CEO should be ashamed of himself with how horribly things have turned since he walked through the door.

avatar
Benefitfocus Response
10y
Thanks for your perspective. Shawn Jenkins is and always has been our CEO and he continues to lead the vision for our company. We named a new President last year and he is organizing us for future success as we grow. You raise some serious points, if you are willing to dig in more with me about your comments - particularly compensation – I'd be willing to listen. We're growing fast and always looking to improve. – Stephanie stephanie.feals@benefitfocus.com.
Viewing 49 - 51 of 995 Reviews
Related searches: Benefitfocus jobs | Benefitfocus salaries | Benefitfocus benefits | Benefitfocus interviews
ReviewsBenefitfocus reviews

Glassdoor has 1,094 Benefitfocus reviews submitted anonymously by Benefitfocus employees. Read employee reviews and ratings on Glassdoor to decide if Benefitfocus is right for you.