Best Buy reviews

3.5

59% would recommend to a friend

(41,868 total reviews)
avatar

Corie Barry

35% approve of CEO

38% positive business outlook

Best Buy has an employee rating of 3.5 out of 5 stars, based on 41,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

42K reviews
1.0
Nov 24, 2008
Recommend
CEO approval
Business Outlook

Pros

I would recommend BBY for people in school who want to learn a little about business, execution of strategies, and have no desire to advance unless they are female.

Cons

Common sense is in short supply. Don't look for leadership from the general managers. While not totally at fault they are not connected or engaged in the stores. Most of the GMs are off on Sundays and Mondays with district meetings several times per month. As a result of the dis-connect they often play the role of "albatross managers" by flying into the stores, dumping, collecting a paycheck then taking off again. With respect to senior level management the decision to inflate Geek Squad numbers to Wall Street by inboarding is a short-term answer to current economic environment and only forcing additional erosion of precious gross margin dollars. One of the BBY values of "Grow through challenge and change" is grossly over-utilized for the sake of show changes on a score card. The addition of new tool kit on the intranet is a classic example of change for the sake of change as opposed to change for growth.

4.0
Nov 24, 2008
Recommend
CEO approval
Business Outlook

Pros

Salary tops all others inthe field, benefits, and comraderie of employees. The motto is to have fun whilebeing the best and at times this can be a very fun job.

Cons

Favoritism in advancement, problems with upper management "doing 1 thing and saying another." Upper management is not a real presence inthe stores, many deals for promotions happen in a social environment. Recently there has been a huge influx of hiring outsiders rather than promoting from within - somehting that Best buy has always prided itself on. This is a good , stable company but it seems to have taken a wrong turn at the present time.

3.0
Nov 24, 2008
Recommend
CEO approval
Business Outlook

Pros

Discounts! Accessories are hugely discounted. There are sometimes hot girls that come through so its nice to chat them up for a while while actually trying to help them decide on a product.

Cons

Pushing things customers don't want, new internet services, accessories that aren't really needed, pushing warranties. Dealing with stupid customers that don't understand why there is no one to help them. I mean yelling at me doesn't help you, I mean... when I actually go behind the wall to get your product, do you really think I don't drop it a few times if you're mean to me. Payback on mean customers is satisfying at times.

Viewing 41662 - 41664 of 41,868 Reviews

Glassdoor has 43,419 Best Buy reviews submitted anonymously by Best Buy employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy is right for you.