Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,688 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 123 reviews)); "The staff was friendly and easy to work with." ((in 82 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 58 reviews)); "Managers were great" ((in 47 reviews)); "Good work environment and colleagues" ((in 41 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 163 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 158 reviews)); "No benefits thats about it" ((in 86 reviews)); "Long hours and over hour's" ((in 59 reviews)); "No training provided." ((in 33 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

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Best Western

Best Western reviews

3.4

52% would recommend to a friend

(2,360 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jun 20, 2021

Evil company

Crd

Recommend

CEO approval

Business Outlook

Pros

Entry level to Corp/ call center environment

Cons

Chose to lay off single mothers during covid but spent lots of money remodeling. Before covid lots of issues with harassment and HR hiding issues by firing employees who complained.

1.0

May 5, 2021

One word - TOXIC

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The ability to travel and a good 401k plan with matching.

Cons

Too many to count. It's like High School all over again. You don't get promoted or recognized if you aren't part of the right crowd. Ideas are stolen and taken as their own. Never appreciated and treated like a child constantly from the CEO and upper management (you aren't even allowed to say hi to the CEO if you're in the same elevator - how's that for inclusive and approachable?). There aren't any development opportunities and the Board of Directors run everything at this company - a bunch of men in a room making decisions for their 'diverse' company, with no appreciate for the actual people keeping the lights on.

3.0

Apr 28, 2021

Lack of flexibility is sinking the ship

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Extra 4 floating holidays Sick time can accrue and roll over if unused Generous 401K matching Coworkers are easy-going

Cons

As of May 24, 2021 remote work will not be allowed unless you are in IT or call center - or have extenuating circumstances which needs CEO approval, or you need a medical accommodation. Our hotel employees work full time at hotels so we are expected to work full time in-person at HQ or the GOC in Phoenix, AZ, 5 days per week, no hybrid schedules. Low morale - Between people getting laid-off, fired or just leaving over the past few years we are lacking staff to do the job.

Viewing 85 - 87 of 2,360 Reviews

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Jobs at Best Western

El asistente de lavander?a

Las Vegas, NV

View job

Asistente de habitaci?n / ama de llaves

Hotel Front Desk Agent

Front Desk Receptionist