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      Best Western

      Engaged Employer

      Best Western reviews

      3.4

      52% would recommend to a friend

      (2,359 total reviews)

      Larry Cuculic

      57% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Best Western has an employee rating of 3.4 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Aug 10, 2010

      Best Western's Corporate Headquarters is NOT a Good Place to Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get a salary You get benefits You get life insurance The 24th and Camelback office is in a good location

      Cons

      Senior management chooses to treat employees in a way that makes them feel not valued Senior management strongly encourages employees to work at all hours of the day and night Salaried employees have a poor work/life balance Micromanagement is the rule, not the exception Employees are not empowered to do the right thing for the customer/hotel owner/general manager

      2.0
      May 14, 2017

      Corporate employees are over worked and under appreciated.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many hotel owners are great to work with. They truly appreciate your helps corporate.

      Cons

      Employees do not have management support and do not receive recognition. The employee survey consistently shows lack of recognition as the number one problem at the organization, year over year. Middle managers and some upper management will point fingers and look for a scapegoat to protect themselves. Certain departments are very dysfunctional with regular turnovers and reorganizations.

      1.0
      Oct 11, 2014

      Customer Care Agent

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      More downtime and able to customize your own cubicle. Not as high of call volume compared to other departments, better pay than other departments. $11/hr and almost guaranteed 38hrs/wk.

      Cons

      Terrible training, like really bad wasting time when we could have been learning training. Had 2 instructors, one who was old and not even used to the newer protocols, and the other very knowledgeable, and constantly correcting the first instructor. After training, was not even remotely ready for the burden of this job. Not only do you fight with customers, but managers at the hotels will break you down so bad, you have to have thick skin for this job.

      Viewing 7 - 9 of 2,359 Reviews
      Related searches: Best Western jobs | Best Western salaries | Best Western benefits | Best Western interviews | Best Western conversations
      ReviewsBest Western reviews

      Glassdoor has 2,686 Best Western reviews submitted anonymously by Best Western employees. Read employee reviews and ratings on Glassdoor to decide if Best Western is right for you.