Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 81 reviews)); "Great benefits" ((in 29 reviews)); "Fully remote and decent pay." ((in 27 reviews)); "Good work life balance if you push for it" ((in 23 reviews)); "The majority of the team is great." ((in 23 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"unexpected layoffs right before Christmas holidays after giving assurance that the company is doing ok." ((in 17 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match (although they may now)" ((in 10 reviews)); "There is little to no training or reference material when getting promoted & if there is, it will be out of date and scattered across many different programs & documents" ((in 6 reviews)); "Previous ceo was better for company culture" ((in 6 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

3.7

67% would recommend to a friend

(95 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

95 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Dec 4, 2024

Nepotism, Toxicity, and Mismanagement

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Friday happy hour Catered meal weekly Nice office location

Cons

Extremely poor pay Little opportunity for advancement Oppressive timekeeping policies PTO blackouts Nepotism nepotism nepotism Inept management "Send the KB" support, not solving problems Barbaric KPIs (45 second ACW for $18/hr) multiple live chats

BigCommerce Response

Thank you for taking the time to provide feedback. In order for us to learn more about your experience and how we can improve, please reach out to us at ta@bigcommerce.com if you have any further feedback.

4.0

Nov 11, 2024

Really Great People

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

I love the atmosphere and people working here. If you are looking for a progressive, inclusive, and generally down-to-earth place to work, this is it. The benefits, including flexible PTO, WFH remote options, and great healthcare are such a plus. I always had good interactions with people outside my team. The pay as well is in range and sometimes a little more than what is traditionally offered for my role. Super great work/life balance as well.

Cons

The biggest downside is the constant upheaval of company direction based on poor earnings year after year. I was laid off during my third year of working for them, and every year they did a round of layoffs, getting rid of 8-10% of employees. After layoffs, there'd be lots of process change, focus change, and it was hard to know which points-of-contact had stayed with the company. Don't commit to this company and expect any sort of stability. While you'll be supported during your time there, I expect future yearly layoffs along with all of the rapid changes that happen after.

BigCommerce Response

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please email us at ta@bigcommerce.com.

5.0

Sep 25, 2024

Great place, better team

Technical account manager

Recommend

CEO approval

Business Outlook

Pros

Awesome people, good culture in most departments.

Cons

The pay could be better.

BigCommerce Response

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share please email us at ta@bigcommerce.com.

Viewing 7 - 9 of 95 Reviews

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