Birch Communications reviews

The good people were crushed by the tyrannical senior management that did not care about customer service or staff. They have done so many layoffs in the past 3 months there is virtually nothing left. Customers are abandoning this sinking ship and they can't find new customers because of the multitude of negative reviews online. The government fined the company for misleading billing practices over $6,000,000. The benefits are weak, there is no 401k match, bonuses are not paid and the environment is toxic. The company is unsuccessful because there is no consistent or intelligent plans from senior leadership. The old CEO was not focused on the business and the new CEO is incompetent at best. They are not able to install any products they sell beyond POTS and T1s. Any fiber, cloud based services or TCPBX will never get installed and the service coordinators don't understand the products and cancel sales without notifying the reps. When we were laid off most recently they actually emailed us severance and separation information without a call. Some people were sent other peoples information and packages. It was a complete disaster.

I held off sharing a review because I still had friends that worked for the company. They are all gone now, so here it goes. There is a total lack of leadership at every level. There were some good sales leaders that have all been let go. SLT will have meetings talking about direction of the company and 2 weeks later disband the sales force or have another round of layoffs. During the last round of layoffs they mixed up severance agreements and gave them to the wrong people. The severance is the weakest I have ever seen. A large group of employees had their SS#s & i9 info distributed outside of the organization via email due to a "mistake". There is a complete lack of accountability. You might think I am a disgruntled former employee with a grudge, but I am not. I left there on my own and received a 50% increase in salary; I only wish I had left sooner. My advice to those left, get out on your own terms! Save yourselves!!!!