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Birch Communications

Acquired by Fusion Connect

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Birch Communications reviews

2.3

22% would recommend to a friend

(177 total reviews)

Tony Tomae

10% approve of CEO

19% positive business outlook

Ratings by category

4.0

Diversity & inclusion

2.8

Work/Life balance

2.5

Compensation and benefits

2.3

Culture & values

2.2

Career opportunities

2.1

Senior management

Birch Communications has an employee rating of 2.3 out of 5 stars, based on 177 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Birch Communications employee rating is 36% below average for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

177 reviews
1.0
Oct 28, 2015

Value Assurance Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mostly good people to work with.

Cons

Too many unhappy customers complaining of not getting what they ordered; stress was tremendous

1.0
Oct 16, 2015

BIRCH PLEASE!

Sales account executive
Recommend
CEO approval
Business Outlook

Pros

Basic industry and product knowledge. The Sales process is drilled into your head, (which is a good thing) but at the end of the day, you gotta be able to think outside of the box, and color outside the lines. You are told to "separate" yourself from the competition and stand out. BUT, be careful! It can backfire on you very quick.

Cons

Micromanaging. Had to learn from trial & error. Favoritism demonstrated IF you sold something. House accounts (inorganic deals) used against you to keep you motivated. There is NO management...at all. If you can't sell it, Mgr will go around you to, 1.)close it OR 2.)screw it up! No customer service (it's not an SAE's job) You give out the customer care hotline number and move on to the next victim. Kids managing kids. High turnover. No real investment in keeping an employee for tenure. Company would rather onboard a new rep, spend countless amount of money to train them, and let them walk out because..... YOU. ARE. REPLACEABLE! So sad.

5.0
Oct 12, 2015

good opportunity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Advancement in fast past enviroment

Cons

better on board training for new employees

Viewing 106 - 108 of 177 Reviews
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ReviewsBirch Communications reviews

Glassdoor has 181 Birch Communications reviews submitted anonymously by Birch Communications employees. Read employee reviews and ratings on Glassdoor to decide if Birch Communications is right for you.