Birdeye reviews

3.9

72% would recommend to a friend

(1,225 total reviews)
avatar

Naveen Gupta

79% approve of CEO

74% positive business outlook

Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Aug 27, 2021
Recommend
CEO approval
Business Outlook

Pros

There are some great people who used to work at this company. Seriously, between 2017 and 2018 the culture here was very positive. Unfortunately, most of the people who made the culture great have moved on to better things. A few other positive points: * Great health insurance * Free lunch once a week * Free snacks * Lots of turnover, so simply sticking around used to help you snag better leads and get a positive reputation with management * There are some great people who are still here

Cons

The opinions expressed in this review are my own. These are not expressed as "facts" about the company and should not be viewed as such. Make your own decisions about who you choose to work for, and accept nothing less than excellence. Back in 2020, around April or May, David Lehman thought it would be a great idea to start doing Big Deal Meetings twice a week from 5 PM to 6:30 PM. During these meetings, sales reps would talk about any deals they had in the pipeline over a certain value. Even if you only had one deal to talk about, you were expected to sit on the call for the entirety and may only speak for 3 minutes. This was AFTER HOURS. It accomplished nothing except demoralizing employees. Sadly, this is an accurate representation of how leadership treated the sales team every day. Incredibly embarrassing for the company and leadership. At least they've stopped telling reps in interviews that they'll actually receive warm leads (I hope). It stopped for a while, but the interview process was also incredibly inconsistent month-to-month. You'd have interviewees show up and no one in management would be available to break off of calls to actually talk to them. Either way, those warm leads don't exist (spread too thin among too many reps), and you'll end up cold calling. When I worked here we would spend 3-4 hours per month in monthly all-hands meetings. It just seemed like a big waste of time. It also seems odd that if you watch their review count and recent reviews on Glassdoor from week to week, the new and positive reviews will actually disappear. I think Glassdoor catches on that they're fake and removes them, but that's just a hunch. A lot of the positive reviews follow a similar format to each other and don't seem believable. I would give Naveen a higher rating except that he authorized the hire of some really awful sales leaders over the years. He's extremely intelligent and highly personable, but just couldn't get the top level sales leader hires just right. This isn't the worst sales org in the work (ie. Paycom and Tom James), but there are definitely better places to work.

2.0
Dec 8, 2020

All over the place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good team members, everyone wants to the right thing

Cons

Competing priorities, listens to the longest tenured employees, not necessarily those who's area of expertise it is, drive burn out in employees

avatar
Birdeye Response
5y
Thank you for your feedback. Agreed there is always a balance to strike between fresh thinking and the experience long-time employees bring to the table. We're trying to get better every day at this (and everything else!). We appreciate the time you put in at Birdeye and wish you the best in your future endeavors! - Travis Bickham, VP of Marketing
5.0
May 14, 2019
Recommend
CEO approval
Business Outlook

Pros

BirdEye culture is incredible, from co-workers to management to free snacks/coffee/free lunch (once a week). BirdEye does things at a high level. Very collaborative culture with an emphasis on empowering individuals to make decisions and learn from mistakes. Plenty of coaching from the managers! I love that BirdEye takes calculated risks when hiring people with focus on strong aptitude and willingness to learn. In my case, I was not at the level that was required. This was all explained prior to hire, I should mention. So, again, transparency in expectations with the support to help you become successful is what makes BirdEye stand out amongst other companies.

Cons

Only challenge is the learning curve of the product, it's pretty deep.

Viewing 67 - 69 of 1,225 Reviews

Glassdoor has 1,244 Birdeye reviews submitted anonymously by Birdeye employees. Read employee reviews and ratings on Glassdoor to decide if Birdeye is right for you.