Blackbaud reviews

- Comp plans are constantly changing throughout the year. If sales teams are selling a specific product well they will find ways to change the way you are paid out on it, I have never seen anything like this. - They will stand on stage and yell "unlimited and uncapped commissions" but there is a clause in the comp plan that pays you out less for "big" deals. People have left because Blackbaud refused to pay commission on legitimate monster deals. Isn't that why we are in sales? Doesn't Blackbaud want big deals to come in? - The products aren't truly cloud based, they are just legacy products ported into a cloud platform and they don't integrate well. There is still a "database" view that you show clients which is no different than what they have today. Once it is "done" it may be better, but the competition is winning because of this - Customer support is incompetent. They literally have no idea what is going on, and most of them have hardly any idea on how the product works. They will either just send the client a write up article or refer them to sales to buy consulting hours. Good support reps are few and far in between. -Morale is at an all time low, Blackbaud is struggling to bring in new clients - If a question a client has isn't brining money into the company, people are very stand offish. If a client needs help with a significant purchase they either have to buy "assistance" or go to support which will just suggest them to buy assistance.

- Sales is an unmitigated mess every year. It seems like every few months, droves of good people are leaving to go to other Tech companies in the area (BoomTown, Omatic, etc) ... it's a shame, because at the core I believe BB to still be by and large a great culture with people who are trying to do good in the World. That being said, the company pivots so much on the Sales/Ops side it borders on incompetence. Going through the comp plan/Xactly to determine monthly/quarterly payout is like deciphering the Rosetta Stone ... there are a handful of people here making good money, but the majority of AE's are living like peasants under the guise of working for "Tech Company" -- Base salary is on par with being a teacher for those brought in with little/no SAAS sales experience. - The technology behind the software is antiquated, and it seems like BB at times doesn't care about any other metric besides ARR -- what about customer retention, satisfaction? - Upper Management in Sales is laughably disconnected - Health insurance plan stinks - Are you an CAE/PAE I or II? Welcome to micromanagement hell!