Bloomingdale's reviews

3.0

48% would recommend to a friend

(2,445 total reviews)
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Olivier Bron

57% approve of CEO

40% positive business outlook

Bloomingdale's has an employee rating of 3.0 out of 5 stars, based on 2,445 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bloomingdale's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jun 13, 2011
Recommend
CEO approval
Business Outlook

Pros

Apart from the employee discount, unfortunately there are few other pros to this organization worth mentioning. Other employees (seniors, peers or subordinates) can be nice and are at times pleasant to work with. Some fun activities outside work (company is involved with lots of great charities, so walks and races etc., but then every company in NYC does that so I don't think it's really all that unique). We get 1PM Summer Fridays between Independence Day and Labor Day, which is awesome (4PM from Memorial day to Independence Day).

Cons

This company is in lots of trouble and it's really unfortunate because there's tremendous brand value and respect to tradition behind it. That's probably where the problem starts though. So basically unless you're an executive in the Merchandising area of the company (it's the area where you'll find people responsible for selecting the merchandise assortments you purchase in the retail stores, and who generally walk around the office acting like primadonnas and the entitled--psych! you're working at Bloomies honey, not Bergdorf, or even Saks for that matter), you're essentially a nobody. People just don't care about you here. There's no sense of career-building, no real direction for employees outside of the buying dept. (and this problem plagues the department store organization, dot com group, and outlet group). So you often get the feeling that you're just being taken advantage of, kept around to make sure your boss makes his bonus while you barely scrape by. Speaking of, the salary levels are pretty low when compared to the New York City average. And then they try their best to encourage the fact that your discount is a big deal (like hello? who likes to give their money back to their employer all the time?). Raises have been anywhere between 1.5%-3%--I've never heard of anyone getting more than that during my five years of employment here. The HR department are a bunch of useless people--I really don't get it. But then again, HR folks are typically hired to prevent lawsuits, not to make sure employees are happy, right? That's exactly the situation here. They never follow up, don't ask you how you're doing, don't care about what you want to do here, and are absolute genuine sycophants (like many other people here) There's some stupid dress code which half the company follows, the other half don't (looking at the Marketing dept. here). Bloomingdale's is pretty much a textbook example of a company with a lot of young employees who are doing all the hard (mindless) work while the seniors/baby-boomers collect the check and protect their positions as much as possible (almost every "manager" is a lifer, and has been here for at least 15 years). Promotion? Ha, maybe once every seven years, if you're lucky. I've been here for five years and always seem to miss the promotion boat. Meanwhile every season there's this massive popularity contest where they hold an award ceremony dedicated to recognizing the season's top buyers and practically nobody else. Rinse repeat. Technology-wise, not much to say here. We're forced to use programs that were written most likely in the 1970s. It looks like The Matrix. I think I'm using an 9 year old computer--Word takes sometimes 30-40 seconds to open. Basically the technology is kept intentionally in the pre-historic era because otherwise the seniors wouldn't be able to work here--they can barely understand using Excel as it is. Oh, and we use Lotus Notes, yup! So as a result of all this, there's tremendous turnover in almost every area of the company, and it's recently gotten much worse (especially on the dot com side, where I see at least 1 new face every 2-3 weeks). The marketing department looks like a block of swiss cheese, and the accounting department? Hmm, well I don't even know if there is one, because in all my years here, I've yet to see some sort of official communication explaining to me just how well this company is performing--they will, however, send out emails all the time telling you when the next big employee discount day is (always timed conveniently around pay day by the way--really? as if we're that stupid?). Which brings me to another point: absolutely no transparency. It's opaque. We're never given any strong sales information nor are we given any true update on how well the company is operating (apart from a monthly "central address" where they have this stupid exercise on reviewing 'what's hot, and what's not' without actually telling you how much they sold). For all we know the company could be bankrupt (again?)? Maybe that's why they're not telling us? Oh and i'm sure we throw away unheard of amounts of money. Unheard of amounts. Look people, if you're a career-driven ambitious individual, looking for a fulfilling position where you actually learn, are surrounded by bright people with the same level of commitment, are paid well and have an ok-to-good time while you work then by all means stay away from Bloomingdale's. Very conservative company ("but that's our culture!" is the response when you bring this up), extremely old-fashioned and just out of touch with the times and reality. It's sad, because this brand is great, otherwise. Another poster here mentioned something about this place being a career-killer? I couldn't agree any further. Once you get sucked in, you'll never get out, and no one will ever want to hire you because they somehow know how truly terrible this place is--maybe they read the glassdoor.com reviews? lol!

2.0
Nov 3, 2009
Recommend
CEO approval
Business Outlook

Pros

Money was good when money was good. The commission rate is high, and you are paid weekly. The floor (when managed properly) tends to have enough staff for busy period. Hour-long lunch breaks, and two ten-minute breaks. Rewards for finding thieves or price discrepancies. Staff rallies are positive ways to begin a work day. The clientele system is streamlined and genius, I must admit. There are reminders and notifications, and an easy way to see who returns what, or who shops with who. Plus: on "off" hours, "b-connected" offers a lot of stimuli, and addresses to write thank-you notes.

Cons

The discount is complicated, 20% and then another 20% marked off certain weekends of the month (resulting in a 36% discount). The "draw+commission" system for most sales associates often leaves one in "deficit" if they take time off, or are sick... which is frustrating because we cannot indian give our cleaning/ maintenance/ clienteling. So many customers abuse the return policy, which screws with your sales on a day-to-day basis. It's ridiculous how much people will spend and tackily return or request a price adjustment (or two, or three... no, really). The management emphasizes customer service and providing a luxurious boutique experience, but who the hell thinks that when you keep asking a customer to sign up for a credit card? Also: they make you sign up for a credit card in order to have access to the discount. Yes, you can choose a type of card where you can only make a purchase after debiting the money into it, but there's no way you can have the employee discount without a bloomies card. The management is so backwards, conniving, insecure, and bureaucratic that one can never get solid answers about touchy subjects, i.e: transitioning from sales associate to manager, changing specialty positions, or even if somebody was fired. It's lies and sugarcoating from the Store Manager on down. Sales sharks are not rewarded, but rather given the blind-eye so they can continue raking in the sales or signing up credit cards. There is no upward mobility, especially for sales associates. Management will string you along so you won't leave.. why move a great seller into a non-selling position? By the time you realize you've been had, you're too exhausted to do find another job.

2.0
May 13, 2015
Recommend
CEO approval
Business Outlook

Pros

- The merchant training program lives up to its promise in providing a well-rounded foundation in retail. - Bloomingdale's continues to have a strong industry reputation and is attractive to prospective employers when it's time to move on. - As a buyer or planner, you will take on a wide range of merchant responsibilities and truly drive your own business. - Great employee discount.

Cons

- There is a surprising tolerance or blind eye for imprudent, brash (possibly illegal?) behavior; most surprising is that the worst culprits are at the top of the company. - Work-life balance has suffered with the omni-channel restructure. Fewer people are expected to do far more. - Movement between GMMs is more difficult than advertised. There is little upward mobility once you've reached the buyer or planner level. - The word "entrepreneurial" is named as a company value. This is a misnomer. Bloomingdale's is not entrepreneurial. - This is a company of women that continues to be run by a boy's club. The lack of women on the Executive Committee, particularly women with children, is a disappointment.

Viewing 1 - 3 of 2,445 Reviews

Glassdoor has 4,015 Bloomingdale's reviews submitted anonymously by Bloomingdale's employees. Read employee reviews and ratings on Glassdoor to decide if Bloomingdale's is right for you.