Blue Ridge Communications reviews

Training on the phone could be better Parking is difficult to come by Not very easy to reach a manager most of the time Only 1 call center: not enough reps to handle call amount Not enough restrooms (1 stall per gender per floor) Not enough departmentalizing: customer service reps handle ALL customer issues including billing, upgrading, downgrading, installations, transfers of service, customer retention, selling/upselling, escalations, troubleshooting, and more No separate department for cable, internet, and phone issues. CSRs handle all of them.

Everything else. The pay is awful, the hours are awful, and there's no "communication" between management/supervisors and reps at all. Promotions are all about who you know. They dock you for following company policy because they say that policy has changed - over, and over, and over. This has to be the single worst place to work. You are probably treated better at the convenient store across the street.