Is Blue Ridge Communications a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Blue Ridge Communications have rated their employer with 3.2 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Blue Ridge Communications employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Blue Ridge Communications now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Blue Ridge Communications .

Does Blue Ridge Communications pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Blue Ridge Communications with 3.9 out of 5 stars based on 20 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Blue Ridge Communications.

What are the top reviewed jobs at Blue Ridge Communications?

Customer Service Representative (12) , Customer Service Representative (CSR) (7) , Field Service Representative (2) , Field Service Technician (2) , Production Crew (2) , Production Crew Member (2) , Sales and Retention Specialist (2)

What are the pros of working at Blue Ridge Communications according to real employee reviews?

"Good company and benefits." ((in 9 reviews)); "Management is always open to hearing our voices and offering support whenever needed." ((in 3 reviews)); "BRC always cared about their employees; at least when I worked there." ((in 3 reviews))

What are the cons of working at Blue Ridge Communications according to real employee reviews?

"low pay and unhappy videographers you have to work with" ((in 12 reviews)); "Barely any communication within the company and no room for advancement really." ((in 3 reviews))

Blue Ridge Communications Customer Service (CSR) reviews

3.2

48% would recommend to a friend

(20 total reviews)

David Masenheimer

74% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Blue Ridge Communications with 3.2 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Blue Ridge Communications is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

20 reviews

4.0

Mar 4, 2021

Good Culture, Stressful Industry

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Room for growth and development, good benefits, takes care of employees, amazing and quick response to COVID

Cons

It's a fast-paced industry - some people can't handle it and that causes high turnover, it's stressful but rewarding

4.0

Feb 4, 2021

It was fine

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Great employees to be under

Cons

Lots of responsibilities and metrics to uphold

5.0

Jan 19, 2021

More like a family then anything else.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Full benefits package, nothing paid into it by employee. Everyone is so nice and willing to help no matter what. Customers though sometimes trying are usually really nice and pleasant. Management is always open to hearing our voices and offering support whenever needed.

Cons

there is a pay differential from working regular business hours vs night shifts, if shift changes from night shift to earlier day shift, pay will change per differential guidelines.

Viewing 13 - 15 of 20 Reviews