Is Blue Ridge Communications a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Blue Ridge Communications have rated their employer with 3.2 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Blue Ridge Communications employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Blue Ridge Communications now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Blue Ridge Communications .

Does Blue Ridge Communications pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Blue Ridge Communications with 3.9 out of 5 stars based on 20 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at Blue Ridge Communications .

What are the top reviewed jobs at Blue Ridge Communications?

Customer Service Representative (12) , Customer Service Representative (CSR) (7) , Field Service Representative (2) , Field Service Technician (2) , Production Crew (2) , Production Crew Member (2) , Sales and Retention Specialist (2)

What are the pros of working at Blue Ridge Communications according to real employee reviews?

"Great Benefits that cover everything" ((in 9 reviews)); "They offer great health benefits." ((in 3 reviews)); "Good people" ((in 3 reviews))

What are the cons of working at Blue Ridge Communications according to real employee reviews?

"low pay and unhappy videographers you have to work with" ((in 11 reviews)); "Management doesn't do too much and just says use your judgement." ((in 3 reviews)); "Barely any communication within the company and no room for advancement really." ((in 3 reviews))

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Blue Ridge Communications Customer Service (CSR) reviews

Item: Blue Ridge Communications
Rating: 3
Author: Former employee - Customer Service Representative

3.2

48% would recommend to a friend

(20 total reviews)

David Masenheimer

74% approve of CEO

54% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.3

Diversity & inclusion

3.3

Career opportunities

3.2

Culture & values

2.9

Senior management

2.7

Work/Life balance

Customer Service (CSR) employees have rated Blue Ridge Communications with 3.2 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Blue Ridge Communications is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

4.0

Dec 7, 2013

A demanding position with lots of learning opportunities to build up your skill sets

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great team players,friendly co workers,good training provide and excellent coaching.

Cons

Pay could be better, and physical surroundings could improve.

3.0

Aug 19, 2012

Not ideal for entry level customer service reps: lots of conflict resolution situations.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits Team environment: coworkers work with you to help you improve Have your own cubicle (no sharing with anyone) Ability to make a good amount in commissions Advancement opportunities Ability to get overtime

Cons

Training on the phone could be better Parking is difficult to come by Not very easy to reach a manager most of the time Only 1 call center: not enough reps to handle call amount Not enough restrooms (1 stall per gender per floor) Not enough departmentalizing: customer service reps handle ALL customer issues including billing, upgrading, downgrading, installations, transfers of service, customer retention, selling/upselling, escalations, troubleshooting, and more No separate department for cable, internet, and phone issues. CSRs handle all of them.

Viewing 19 - 20 of 20 Reviews

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Blue Ridge Communications

Blue Ridge Communications Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A demanding position with lots of learning opportunities to build up your skill sets

Not ideal for entry level customer service reps: lots of conflict resolution situations.

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