Oh lawd, the STRESS. Constant pressure while managing calls and tasks while team leads barked at the whole team on Slack ("Go back online!") instead of jumping in like true leaders to assist. Inability to follow through efficiently with client calls, requests and detailed medical record documentation. Lots of back-burnering task-triaging during a shift, leading to too many Bond clients' needs falling through the cracks. Poor virtual to on site communication. It appeared their clinics' staff also were often overwhelmed and overbooked, especially the DVMs. There was multiple instances where pet's PE/visit notes were outstanding for days/weeks and clients were seeing a recommended specialist and requesting records or advice (practically nothing to even refer to to help clients in this case). Virtual leads posting jokes, polls, photos and other nonsense on Slack throughout the day. While I appreciated the intent, that was not a morale booster when you are consistently understaffed to manage volume of calls/emails/chats/tasks and now irrelevant pinging Slack notifications. Truly delulu. Lots of check ins with your Leads, but precisely zero productive follow up by them on your legitimate concerns. Leads discouraged talking with coworkers about stressors under the guise of lets just keep it positive. Both internal team turnover and external clinic growth was insanely high, increasing pressures to do more and more faster and faster with less and less. Playing catch up from minute 1 of an entire shift and staying late to complete your tasks and notes. Very shoddy set up for clients with critical or high needs pets. Due to volume demands, I often felt guilty for taking regular restroom breaks, leading to some urine incontinence issues. No compensation for work equipment, home office or internet, just a crappy headset which broke within 3 months' time. Unobtainable metrics, even in the best working conditions. It all became too much and I resigned...best choice I made. I did not feel adequately compensated for my expertise and the overdemanding workload. I did not feel adequately listened to or supported by my Leads. Utterly exhausted at the end of every single shift. And the headaches. Oof, yeah, many cons.
