Bottomline reviews

Directors in it for themselves Claim to be customer first but any insider will tell you it's Revenue first, customer Second Pick favourites and bend over backwards to please them, ignoring everyone else Brown nosing is their preferred method for promotion Claim innovation but don't have a clue Claim to look after employees but have zero real benefits - unless you count free fruit and pizza friday once a month New hire's are treated better than long-term staff, so they don't realise how terrible a company they are until for a while Do not care about employee loyalty Pay rates are terrible - and I mean TERRIBLE Do not engage employees Do not progress employees Do not assist in improving employees skillsets / talents Do not care about employee morale Management do not care about people, and will happily verbally abuse them in front of other staff Customer billing processes are a joke Don't care about customer loyalty Technology from the stone age Monumentally tight with money - do not invest in people, technology or even product development

Most of their products are extremely old, there is zero product documentation available for customers or support teams, communication and cooperation between teams is hostile, improving the products and the customer's support experience is an afterthought for decision makers, the support directors and managers are non-technical and clueless, the practices and systems used to support customers are far below industry standards, the support experience for the support person and the customer is overall a frustrating and massively inefficient process.