Is Box a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at Box have rated their employer with 5.0 out of 5 stars in 20 Glassdoor reviews. This is a higher than average score with the overall rating of Box employees being 3.9 out of 5 stars. Search open Customer Success Manager Jobs at Box now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at Box .

Does Box pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at Box with 4.9 out of 5 stars based on 20 anonymously submitted employee reviews. This is 25.3% better than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at Box.

What are the top reviewed jobs at Box?

Software Engineer (96) , Account Executive (85) , Sales (52) , Senior Software Engineer (51) , Outbound Business Representative (23) , Customer Success Manager (18) , Enterprise Account Executive (16) , Outbound Sales Representative (15) , Director (14) , Sales Development Representative (SDR) (14) , Marketing (12) , SMB Account Executive (12) , Implementation Consultant (11) , Manager (11) , Product Manager (11)

What are the pros of working at Box according to real employee reviews?

"Great people and team work" ((in 172 reviews)); "Good benefits and friendly environment." ((in 82 reviews)); "great management and leadership who actually listen" ((in 74 reviews)); "Good pay (better than my last job at least)" ((in 44 reviews)); "Great team and good team events" ((in 37 reviews))

What are the cons of working at Box according to real employee reviews?

"No 401k match at this point in time since Box is still a young and growing company." ((in 48 reviews)); "Not the greatest health plans and no 401k matching" ((in 43 reviews)); "Most of the action items were for engineers to work around the poor management rather than for management to improve themselves." ((in 34 reviews)); "Our manager is aware." ((in 23 reviews)); "Middle management feels inexperienced both for product and engineering orgs" ((in 14 reviews))

Skip to content Skip to footer

Notifications

Box

Box Customer Success Manager reviews

5.0

99% would recommend to a friend

(20 total reviews)

Aaron Levie

99% approve of CEO

97% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

4.9

Compensation and benefits

4.9

Career opportunities

4.8

Senior management

Manager, Customer Success employees have rated Box with 5.0 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have an excellent working experience there. Box is rated 30% above average by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

5.0

Jun 1, 2026

Best place to work

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Amazing culture, great benefits, teams truly care about each other, and leadership listens to employees.

Cons

AI is taking over the world and software so fast, making things more complex for products to keep up with demand.

5.0

Sep 2, 2025

Great company for career growth

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Wonderful team, great cross team connection and collaboration, fantastic offices, competitive compensation

Cons

High pressure environment for productivity and ownership of own time and work which if you are not accustomed to it can be difficult to manage.

5.0

Apr 8, 2024

3 years going strong!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- strong desire to care for employees - relationships matter, leadership is friendly & accessible - office locations make it fun to spend time with coworkers - career mobility has been present and supported by managers

Cons

- tech industry & current economy make budgets tight on $$ - no 401k match

Viewing 1 - 3 of 20 Reviews

Jobs at Box

Team Manager, Customer Success

Customer Success Manager, Public Sector

Customer Success Manager, Public Sector

Customer Success Manager, Public Sector

Business Development Representative (Austin, TX)

Box reviews FAQs

Box reviews Box Manager, Customer Success reviews

Box

Box Customer Success Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Best place to work

Great company for career growth

3 years going strong!

Jobs at Box

Box reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Box reviews FAQs

Jobs at Box