Is Box a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at Box have rated their employer with 5.0 out of 5 stars in 20 Glassdoor reviews. This is a higher than average score with the overall rating of Box employees being 3.9 out of 5 stars. Search open Customer Success Manager Jobs at Box now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at Box .

Does Box pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at Box with 4.9 out of 5 stars based on 20 anonymously submitted employee reviews. This is 25.3% better than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at Box.

What are the top reviewed jobs at Box?

Software Engineer (96) , Account Executive (85) , Sales (52) , Senior Software Engineer (51) , Outbound Business Representative (24) , Customer Success Manager (18) , Enterprise Account Executive (16) , Outbound Sales Representative (15) , Director (14) , Sales Development Representative (SDR) (14) , Marketing (12) , SMB Account Executive (12) , Implementation Consultant (11) , Manager (11) , Product Manager (11)

What are the pros of working at Box according to real employee reviews?

"Great people and team work" ((in 169 reviews)); "Good benefits and friendly environment." ((in 81 reviews)); "great management and leadership who actually listen" ((in 67 reviews)); "great company culture creates a collaborative and fun environment" ((in 38 reviews)); "Good pay and availability is good" ((in 38 reviews))

What are the cons of working at Box according to real employee reviews?

"There is no 401k match and honestly Box can do better with making an initiative to do that." ((in 50 reviews)); "Not the greatest health plans and no 401k matching" ((in 40 reviews)); "Most of the action items were for engineers to work around the poor management rather than for management to improve themselves." ((in 35 reviews)); "Our manager is aware." ((in 23 reviews)); "Middle management feels inexperienced both for product and engineering orgs" ((in 14 reviews))

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Box Customer Success Manager reviews

Item: Box
Rating: 5
Author: Current employee - Customer Success Manager

5.0

99% would recommend to a friend

(20 total reviews)

Aaron Levie

99% approve of CEO

97% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

4.9

Compensation and benefits

4.9

Career opportunities

4.8

Senior management

Manager, Customer Success employees have rated Box with 5.0 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have an excellent working experience there. Box is rated 30% above average by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

20 reviews

4.0

Mar 28, 2017

Leadership gaps in Customer Success

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Box is an amazing company. Being there for a few years there's a lot to celebrate: - great work/life balance -there are a lot of processes in place to make your jobs better/make you more efficient -the company is constantly evolving, which usually means improving - free lunch/dinner - good perks and benefits - although by not means the best for the valley

Cons

Customer Success leadership has definitely taken a turn for the worse. Certain people have been there too long to care, and so they literally do nothing as other veterans RUN out because of bad leadership decisions. Furthermore, CSMs are severely underpaid for the valley.

5.0

Oct 15, 2013

I look forward to coming to work everyday - even with a commute from SF

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

The people that work here are 'All Stars'. They are passionate with a history of success - Success in life, work, and outside activities. It is very motivating to work with people like this. Box as a growing company continues to offer new opportunities to all Boxers. There is constant change, and it is invigorating to look back and see where we were a year ago and where we are today. Box's Women's Network has strong executive support, and it's awesome to see such a strong female voice in a tech company. Mentors are readily found outside of the immediate team. Boxers have been awesome about grabbing a cup of coffee to discuss career options, give insight into what their role is like etc. It is really neat the amount of transparency people are willing to give on their day-to-day job.

Cons

We are exiting our start-up phase and maturing into a enterprise company. Needed infrastructure to support our scaling company has created growing pains, but the overall process has been a huge learning opportunity.

Viewing 19 - 20 of 20 Reviews

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I look forward to coming to work everyday - even with a commute from SF

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