Is Box a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at Box have rated their employer with 5.0 out of 5 stars in 20 Glassdoor reviews. This is a higher than average score with the overall rating of Box employees being 3.9 out of 5 stars. Search open Customer Success Manager Jobs at Box now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at Box .

Does Box pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at Box with 4.9 out of 5 stars based on 20 anonymously submitted employee reviews. This is 25.3% better than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at Box.

What are the top reviewed jobs at Box?

Software Engineer (96) , Account Executive (85) , Sales (52) , Senior Software Engineer (51) , Outbound Business Representative (24) , Customer Success Manager (18) , Enterprise Account Executive (16) , Outbound Sales Representative (15) , Director (14) , Sales Development Representative (SDR) (14) , Marketing (12) , SMB Account Executive (12) , Implementation Consultant (11) , Manager (11) , Product Manager (11)

What are the pros of working at Box according to real employee reviews?

"Great people and team work" ((in 169 reviews)); "Good benefits and friendly environment." ((in 81 reviews)); "great management and leadership who actually listen" ((in 67 reviews)); "great company culture creates a collaborative and fun environment" ((in 38 reviews)); "Good pay and availability is good" ((in 38 reviews))

What are the cons of working at Box according to real employee reviews?

"There is no 401k match and honestly Box can do better with making an initiative to do that." ((in 50 reviews)); "Not the greatest health plans and no 401k matching" ((in 40 reviews)); "Most of the action items were for engineers to work around the poor management rather than for management to improve themselves." ((in 35 reviews)); "Our manager is aware." ((in 23 reviews)); "Middle management feels inexperienced both for product and engineering orgs" ((in 14 reviews))

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Box

Box Customer Success Manager reviews

5.0

99% would recommend to a friend

(20 total reviews)

Aaron Levie

99% approve of CEO

97% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

4.9

Compensation and benefits

4.9

Career opportunities

4.8

Senior management

Manager, Customer Success employees have rated Box with 5.0 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have an excellent working experience there. Box is rated 30% above average by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

20 reviews

1.0

Aug 21, 2019

Don't believe the hype

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Free food *if* you work in Redwood city

Cons

The company values are aspirational. Once you peel back the layers the company reveals itself as a passive aggressive organization. Rumors and conjecture rule where fact are irrelevant. I needed to take the company to court to get reimbursed for T&E. Box is so anti-Microsoft there appears to be no future for their product line outside of those that don't use OneDrive or Teams. The product doesn't hold up and will not result in company longevity.

5.0

Apr 23, 2018

Incredible culture, great product, accomplished company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Culture the best I've ever experienced. Truly wonderful people. Great, scalable processes. Awesome product

Cons

Very big now, not a ton of opportunity to create and own something as it used to be

1.0

Jul 26, 2017

Customer Success

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

CEO and Sr. Management seem to care about culture.

Cons

Lack of centralized goals. Major issue with siloed departments which is leading to animosity and frustration between teams, esp in CS and Sales.

Viewing 16 - 18 of 20 Reviews

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Box Customer Success Manager reviews

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Don't believe the hype

Incredible culture, great product, accomplished company

Customer Success

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