Bread Financial Customer Service Representative CSR reviews

3.8

40% would recommend to a friend

(14 total reviews)
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Ralph Andretta

98% approve of CEO

68% positive business outlook

Reviews by job title

14 reviews
2.0
Oct 11, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay is okay,nice dollar amount to start

Cons

There seems to be so many system issues and then you are expected to read an article with the new update they have been seeming to take place for months sometimes you can call in to help line but they are not eager to help you they give you more pushback than anything which is very understandable because I can see why they are frustrated as well it’s just not enough time for all the information that they give you and they do give you great information but it’s just trying to read through the information why you got it upset customer on the phone because they’ve been unable to access their account .

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Bread Financial Response
3y
We genuinely appreciate you taking the time to share your thoughts on the challenges you're facing right now. Taking the time to read and understand updates to educate yourself is critical to success, especially when it relates to the care you're providing to our customers. We will ensure this gets to departmental leadership so potential solutions can be considered. Thanks again!
3.0
May 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay is ok, and advancment

Cons

Customers kinda suck and certain managers

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Bread Financial Response
5y
Thank you for taking the time to provide a review!
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