employer cover photo
employer logo
employer logo

Bright Horizons Family Solutions

Engaged Employer

Bright Horizons Family Solutions reviews

3.5

55% would recommend to a friend

(2,404 total reviews)
avatar

Stephen Kramer

67% approve of CEO

46% positive business outlook

Bright Horizons Family Solutions has an employee rating of 3.5 out of 5 stars, based on 2,404 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bright Horizons Family Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.8 stars).

Reviews by job title

2K reviews
5.0
Mar 18, 2016
Recommend
CEO approval
Business Outlook

Pros

BHFS is on the cutting edge of what is current in child development and really puts children first. The company culture is one of respect and collaboration. There are many in-house resources to help employees with their jobs. There are wonderful policies and procedures in place. Teachers get lots of support.

Cons

Over the past few years, as the company has grown, some things have become more "prescriptive" (i.e., "You MUST have an open house or curriculum night on this particular day") and there was not as much leeway as I would have liked in scheduling these things. That isn't that big of a deal for me, as the many pros outweigh the cons.

avatar
Bright Horizons Family Solutions Response
10y
Thank you for taking the time to provide your review; the quality of Bright Horizons' curriculum, as well as the overall learning environment we aim to provide for children is of utmost importance to us as a company; we are extremely proud of the strides we have made in the Early Childhood Education field in this regard and to hear your thoughts on the quality of our policies is very much appreciated. Where we want the children in our care to learn in positive, nurturing, and enriching environments, we strive to have the same approach for our employees. We are so glad to hear that this was your experience! It sounds as though you were really able to experience the power of our HEART principles while at work. We also appreciate your feedback on the implementation of our policies (the “prescription” as you say!); as we continue to grow and add new centers, it is important to have a sense of consistency to ensure that a child’s experience is just as wonderful in one location as the next. Balancing that need with the understanding that each location is going to have its own culture is definitely a challenge we are happy to undertake.
1.0
Oct 18, 2014

Used to be okay, but going way down hill

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. I think some people really do care about what they're doing and the people their doing it with.

Cons

So much depends on the department you're in, but the place seems to be falling apart. They use being a "great place to work" as a marketing ploy to 1) get clients and 2) get away with paying really low salaries. People feel pressure to lie on the surveys to get the company onto the "best" lists. A lot of good people have been leaving, some quitting and others for more mysterious reasons. I'm trying to get out because it feels like a sinking ship.

avatar
Bright Horizons Family Solutions Response
11y
Thanks for your feedback, and I’m sorry your recent experience has not been positive. Our goal is to have our work environments at Bright Horizons reflect the HEART Principles in all that we do. We encourage open and honest communication to ensure we maintain a positive work environment and do take employee feedback seriously. I encourage you to share your observations with your supervisor or HR manager so they can follow up. If those avenues did not meet your needs and you would like to share further about your concerns, we’d like to hear about it so we can address any issues directly and ensure that Bright Horizons continues to be a great place to work. You may contact us directly via email at wearelistening@brighthorizons.com.
Viewing 4 - 6 of 2,404 Reviews

Glassdoor has 3,973 Bright Horizons Family Solutions reviews submitted anonymously by Bright Horizons Family Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Bright Horizons Family Solutions is right for you.