Bright Horizons Family Solutions reviews

New Management in certain departments such as back up care. Cliques and gossipy behavior. Workplace bullying and harrassment between consultants, unchecked by management. Blatant favoritism and special treatment depending on how much supervisors and management like you. Aggressive attendance policy with zero grace period for human situations like weather or car accidents or unexpected traffic. Managers and TL's can show up late if they get stuck behind an accident with zero issue. Any consultant who encounters the same issue is instantly penalized and it creates a high stress environment. People on the floor are constantly panicking and talking about their attendance points. Manager and TLs can also take sick absences without penalty. Managment offering incentives but building in more and more ways to disqualify you for the actual payout. Many people do the work for the incentive and then unexpectedly find out they won't be getting the promised payout due to some minuscule detail. Every sick absence for employees will result in being docked attendance points. Communication is poor. Processes and job expectations change rapidly and are very poorly communicated so there is an ever present confusion and frustration as no one seems to be on the same page or doing the same thing. There are lots of opportunities to explore other departments outside of Back Up Care but if a TL or Manager doesnt favor you, they can deny you ability to get out of this mayhem for little to no reason.

Internal growth is stagnant and limited, unprofessional conversations and rumors fly through the company, leadership refuses to see what's really going on (mostly because it's hidden from them), and pay is far below market value.