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Bright Horizons Family Solutions

Engaged Employer

Bright Horizons Family Solutions reviews

3.5

55% would recommend to a friend

(2,404 total reviews)
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Stephen Kramer

67% approve of CEO

46% positive business outlook

Bright Horizons Family Solutions has an employee rating of 3.5 out of 5 stars, based on 2,404 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bright Horizons Family Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers. Families were nice Pay was somewhat great

Cons

Horrible Admin Does not care about the teachers

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Bright Horizons Family Solutions Response
6d
Thank you for sharing your feedback with us. Bright Horizons is deeply committed to ensuring a positive work environment for all employees, where you feel supported in the important work you do working with children and families in our care. We are sorry to hear that you have left the company without this impression. Concerns regarding management are taken very seriously. If you are willing to share more details about your experience, we would like to hear more about them in order to address any issues directly. Please contact us at wearelistening@brighthorizons.com.
1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Bright Horizons has a meaningful mission and many employees genuinely care about helping families. I had the opportunity to work with several talented and kind colleagues, particularly within the engineering organization. Many individual contributors were collaborative, supportive, and committed to doing quality work despite organizational challenges.

Cons

My experience within the Product organization was VERY disappointing. The culture often felt highly political and toxic, and decisions around influence, recognition, and organizational changes did not appear to be based on merit, performance, or measurable impact. In my experience, relationships and internal perception sometimes seemed to matter more than actual contribution. I also observed middle-management behaviors that appeared focused more on pleasing senior leaders than on driving actual outcomes, supporting teams, or encouraging honest feedback. This made it difficult to have direct conversations, challenge ineffective decisions, or improve how work actually got done. Because of this political and highly toxic environment, the organization felt inefficient. Too much time was spent managing alignment, perception, and internal dynamics, while execution, accountability, and practical problem-solving suffered. There are good people at Bright Horizons, but my experience in the Product organization was challenging from a culture, leadership, and decision-making standpoint.

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Bright Horizons Family Solutions Response
6d
Thank you for your comments about your time with Bright Horizons. Our corporate culture is so important to us. Knowing that one's thoughts and opinions actually do matter is definitely a common theme throughout our core HEART principles; allowing each employee the opportunity to contribute gives us all increased ownership in the work we do and inspires excellence. We absolutely encourage any feedback at our wearelistening@brighthorizons.com inbox if you are willing to share any further details on your experience.
2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and the facilities are well maintained

Cons

Too corporate and do not care about teacher wellbeing.

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Bright Horizons Family Solutions Response
6d
We appreciate you taking the time to provide your feedback. We definitely understand that the ECE field can be demanding and want all employees to feel supported in doing such important and meaningful work; initiatives that promote a sense of work/life balance and integration are so important as a way to show employees are valued as people, first and foremost. Bright Horizons does continuously analyze the compensation and benefits offered to employees to ensure that we are competitive. We encourage you to reach out to us at wearelistening@brighthorizons.com with more details of your concerns at your location so that they can be addressed directly.
Viewing 13 - 15 of 2,404 Reviews

Glassdoor has 3,973 Bright Horizons Family Solutions reviews submitted anonymously by Bright Horizons Family Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Bright Horizons Family Solutions is right for you.