Is Bright Horizons Family Solutions a good company to work for?

Bright Horizons Family Solutions has an overall rating of 3.5 out of 5, based on over 3,973 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 55% of employees would recommend working at Bright Horizons Family Solutions to a friend and 46% have a positive outlook for the business. The best reviews about Bright Horizons Family Solutions have been left by employees working as Business Analyst , Child Care Associate Teacher and Center Director .

Does Bright Horizons Family Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Bright Horizons Family Solutions employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Bright Horizons Family Solutions. This rating has been stable over the past 12 months.

How satisfied are employees working at Bright Horizons Family Solutions?

55% of Bright Horizons Family Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Bright Horizons Family Solutions 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Bright Horizons Family Solutions?

Teacher (518) , Lead Teacher (207) , Associate Teacher (151) , Preschool Teacher (122) , Assistant Teacher (104) , Substitute Teacher (99) , Toddler Teacher (76) , Infant Teacher (74) , Teacher Assistant (74) , Nursery Nurse (61) , Nursery Assistant (60) , Lead Preschool Teacher (57) , Director (50) , Lead Toddler Teacher (46) , Assistant Director (43)

What are the pros of working at Bright Horizons Family Solutions according to real employee reviews?

"The benefits are great and the company as a whole seems to really put families and kids needs first." ((in 282 reviews)); "Great families and coworkers." ((in 116 reviews)); "Flexibility and great people to work with." ((in 116 reviews)); "Great staff very knowledgeable for work done" ((in 101 reviews)); "Good training both computer and on job" ((in 79 reviews))

What are the cons of working at Bright Horizons Family Solutions according to real employee reviews?

"The pay is low for having to deal with bodily fluids and the other responsibilities ." ((in 444 reviews)); "Poor management and ask too much from you for the pay you get" ((in 218 reviews)); "Long hours and shifts sometimes" ((in 103 reviews)); "The salary is low and some centers but reasonable at other." ((in 77 reviews)); "Regional managers hardly help if you have a director who is rude and disrespectful." ((in 53 reviews))

What are the top reviewed Bright Horizons Family Solutions locations?

New York , Boston , Watertown , Seattle , San Francisco , Atlanta , Broomfield , Newton , Chicago , South San Francisco , Cambridge , Washington , Houston , Denver , Bellevue , Philadelphia , Arlington , Los Angeles , Dallas , San Jose , Raleigh , Austin , San Antonio , Durham , Pittsburgh , Jersey City , Phoenix , Cary , Jacksonville , Tampa

Bright Horizons Family Solutions reviews

3.5

55% would recommend to a friend

(2,404 total reviews)

Stephen Kramer

67% approve of CEO

46% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.3

Work/Life balance

3.3

Compensation and benefits

3.0

Senior management

Bright Horizons Family Solutions has an employee rating of 3.5 out of 5 stars, based on 2,404 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bright Horizons Family Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jun 9, 2026

Great qualification opportunity but challenging work environment

Unqualified nursery assistant

Recommend

CEO approval

Business Outlook

Pros

They offer the opportunity to complete a Level 3 qualification in Childcare.

Cons

There is a shortage of staff, a high volume of documentation, and limited support for new employees. There is also a level of dissatisfaction among staff.

3.0

Jun 9, 2026

Great leadership but long days and little support

Lead preschool teacher

Recommend

CEO approval

Business Outlook

Pros

Director was awesome and so was the Wisconsin GM

Cons

Long days and not a lot of support.

Bright Horizons Family Solutions Response

1w

We appreciate you taking the time to provide your feedback about your experience working at Bright Horizons; we are so glad to hear that you enjoyed your time with the company. We strive to provide a positive and family-like work environment to help employees feel rewarded at work and are happy that you were able to experience this first-hand. Absolutely, there are at times challenging situations that come up, challenges that are quite unique to ECE; however, we do want to foster a spirit of teamwork so that employees feel the support in handling difficult situations as well as gain the tools to learn from those experiences and grow as a professional. If you would like to reach out to us about some more details of your experience, please send an email to wearelistening@brighthorizons.com. Thank you for your contributions in making Bright Horizons such a special place for children and families.

5.0

Jun 8, 2026

Great benefits but inconsistent management and team alignment

Lead teacher

Recommend

CEO approval

Business Outlook

Pros

Great benefits and continued training and education

Cons

Upper management was sometimes too unbothered about what was going on, and all the teams were not on the same page.

Bright Horizons Family Solutions Response

1w

We appreciate you taking the time to provide your feedback about your experience working at Bright Horizons; we are so glad to hear that you enjoyed your time with the company. We strive to provide a positive and family-like work environment to help employees feel rewarded at work and are happy that you were able to experience this first-hand. Absolutely, there are at times challenging situations that come up, challenges that are quite unique to ECE; however, we do want to foster a spirit of teamwork so that employees feel the support in handling difficult situations as well as gain the tools to learn from those experiences and grow as a professional. If you would like to reach out to us about some more details of your experience, please send an email to wearelistening@brighthorizons.com. Thank you for your contributions in making Bright Horizons such a special place for children and families.

Viewing 19 - 21 of 2,404 Reviews

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