Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Brightspeed?

54% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 24 reviews)); "85% are remote People are great!" ((in 21 reviews)); "Great Benefits and 401k" ((in 19 reviews)); "direct management was great." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 11 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

Brightspeed reviews

3.2

54% would recommend to a friend

(249 total reviews)

Tom Maguire

56% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

249 reviews

1.0

Mar 3, 2023

Don't Apply Here!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and working remote

Cons

Worst mistake in my life was accepting their job offer. Fake leadership. Incompetent managers. No culture at all. Start up hell. You work with a team that doesn’t know how to do things. Ask someone from another team for help, and they don’t help you. Ask for help who’s outsourced from another country or from the prior company, and the frustration without any help continues. In larger meetings, they’ll sugar coat everything and inflate numbers, and say everything is great. Don’t fall for it. Bad customer reviews everywhere. Hard to feel a sense of pride when customers hate this company. Stay away and look elsewhere. Avoid working here. If you get a job offer, don’t accept it; you’ll be grateful.

Brightspeed Response

3y

Thank you for taking the time to share your feedback about working at Brightspeed. We encourage you to share your concerns with your manager or our HR department so that we can learn more about your experiences and work with you to help problem-solve. Our goal is for your time working at Brightspeed to be meaningful and rewarding. We hope to hear from you soon.

1.0

Mar 2, 2023

Just Lies

Enterprise field sales representative

Recommend

CEO approval

Business Outlook

Pros

- Offer letter within 24 hours - Remote work

Cons

- Signing Bonus was actually not a sign on bonus, it was really the first two months commission guarantee during training. However, you're required to pay back if you leave in 12 months. - No Enterprise products to sell, only products: DIA, Metro-E, PRI, POTS, DSL - No recognition for sales. Only 4 of 40 Enterprise sellers make quota each month, however, we do not get recognized. - Management won't listen to suggestions.

Brightspeed Response

3y

Thank you for sharing your feedback about Brightspeed. We encourage you to share your concerns with your manager or our HR department. We take our company beliefs seriously and welcome an open dialogue on how we can continue to improve bringing them to life for all employees. We look forward to hearing from you soon.

5.0

Feb 26, 2023

Great culture!

Project manager

Recommend

CEO approval

Business Outlook

Pros

Culture is awesome - great teamwork

Cons

None that I have encountered

Viewing 223 - 225 of 249 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Henderson, NC

View job

Collections Specialist

Brightspeed

Brightspeed reviews

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Don't Apply Here!

Just Lies

Great culture!

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