Build-A-Bear reviews

3.8

59% would recommend to a friend

(1,769 total reviews)

Sharon John

60% approve of CEO

51% positive business outlook

Build-A-Bear has an employee rating of 3.8 out of 5 stars, based on 1,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build-A-Bear employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jun 29, 2012

Fun Overall Experience

Recommend
CEO approval
Business Outlook

Pros

Easy job Great salary for the little work you do Get to work with kids who can really make you smile and chuckle at times Nice employee discount

Cons

It kind of sucks when you're tasked with being a FIB (First Impression Bear). You're expected to just stand out in front of the store and be really high energy and draw people into the store.

2.0
Jun 26, 2012

Not quite what you expect from one of the "Top 100 Companies to Work For."

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Can be a super fun job if you're working with (and for) the right people. You get to act silly and no one complains because it's expected - you work at a children's store. New employees above minimum wage.

Cons

I suppose that most cons you encounter will depend on your management team. No one likes our chief and we get torn down a lot because she's unrealistic. Our store morale is unbelievably low - we have a huge turnover in staff every season so we don't even have a team feeling. There is no feedback and no follow up on anything. We made goals at a "training" (which turned out to be a meeting berating our store's performance) and the goals were never talked about again. Training for the new staff is minimal and takes a long time. None of our new bears were trained on how to close at night - so we bear builders are having to do it for them. Our bearitory leader has ridiculously high sales expectations and our store rarely makes them, so we're CONSTANTLY being told that we don't do well, need to work harder, etc. There is NO celebration of small successes thanks to our BL and our chief. We can't even have a get together as a staff unless we're celebrating a team goal because our BL has set that policy . On the corporate side, the hours given to our store, which is considered a high volume store, are ridiculously low. We rarely have enough people working on busy days. The company does an associate survey each year, but I've never seen anything change because of it. Our whole staff made the same comments last year and it's like we were completely ignored. Pay is increased in 40 cent increments, once a year - woo baby. There are bear builders who have worked in the store for less time than I have that make more than me because of the new minimum wage - they don't take inflation or the cost of living into account.

3.0
Jun 19, 2012
Recommend
CEO approval
Business Outlook

Pros

Fun Management, Get paid to Play With Teddy Bears, If you love Children and have a bright personality. its a great place to work.

Cons

Not a lot of hours, Pay not that Great. Occasional problems with understaffing on the weekends when the store is packed. Hosting Birthday parties can be very stressful. Some parents try to take over the activities you do with the children. Sometime there are very difficult children to work with.

Viewing 1720 - 1722 of 1,769 Reviews

Glassdoor has 1,850 Build-A-Bear reviews submitted anonymously by Build-A-Bear employees. Read employee reviews and ratings on Glassdoor to decide if Build-A-Bear is right for you.