Businessolver reviews

3.4

63% would recommend to a friend

(560 total reviews)

Jon Shanahan

65% approve of CEO

55% positive business outlook

Businessolver has an employee rating of 3.4 out of 5 stars, based on 560 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Businessolver employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

560 reviews
2.0
Dec 5, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a growing company which provides a lot of opportunity to try out different positions and advance. They are very willing to hire people with absolutely no experience in insurance/technology/client services, so it is a good way to "break-in" to the industry and move on. The people here are great to work with for the most part. Everyone is so stressed and overworked that a strong bond can be built between coworkers commiserating over our jobs.

Cons

Be prepared to fend for yourself, work excessive hours and manage immense stress. Businessolver embraces (and even brags about) concepts such as: - "creative chaos" (aka there are no organized, standard processes in place... I'm not sure why since Businessolver if far from a small start-up at this point that can hide behind this excuse) - "being a seeker" (aka since there are no processes in place, you will often have to track down 5-6 people before you will find someone that may be able to help with your questions and if that doesn't work, you're on your own) - "transparency" (I haven't really figured out how Businessolver is transparent to clients, or even with employees within the company, for that matter) The reality of client services is it is a completely reactive environment. Your day will consist of unnecessary meetings, jumping from fire to fire, scrambling, trying to get by, and hoping for the best. There is never enough time to ensure quality of work and it can be difficult to find documentation on the tasks being completed or a resource that has been at the company long enough to be a knowledge holder that can/will assist with complex questions. Things change a LOT at Businessolver, so be prepared to constantly changing teammates, managers, clients, etc. Changes can be good at times and may even make you feel comfortable in your team/workload, however just give it a couple of months and things will change again for the worse. Turnover is extremely high, every week there's new gossip about who is quitting or getting fired. If you have children, family, or a life outside of work, I would not recommend a job in client services. Working on nights, weekends and through your lunches is usually necessary to keep up and basically "expected" from your managers, clients and teammates. If you are young, just starting out in your career (like 90% of employees), it may be a good opportunity for you and a stepping-stone to other job opportunities.

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Businessolver Response
9y
Thank you for your feedback. Our investment in critical to quality and embarking on the Baldrige journey is a reflection of our commitment to promote continued improvement in the areas you address in your review. I welcome the opportunity to discuss this with you "live".
1.0
Nov 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Great coworkers! If you have a HSA, Businessolver will contribute a little bit of money toward it every month. Also, there is free food and drinks. Furthermore, you have room to develop real problem solving skills here because there are non-stop problems with the system or with clients.

Cons

There are some bright people at Businessolver. Sadly, I've watched several people reach their breaking point with this company within a year of working here. I hope this insight can help anyone that is thinking about working here. These are the common issues I've encountered at Businessolver: -NO raises (they will give you a raise when you threaten them to quit ONLY. Businessolver over-sales and under-delivers but expects all their employees to over-deliver even when its obvious that they have no plan to give employees incentives) Horrible work life balance: It is very easy to get burnt out a Businessolver. This has been the only company I've ever worked at where people leave work in tears. It is very sad because there is a lack of support for those people. Businessolver almost acts like its the employees problem instead of it being a COMPANY problem. The majority of the people in the Des Moines office have kids. Sadly, these people go home with work constantly. Everybody here is pretty stacked with work! So it is very hard to find support and help when you need it. Also, the turnover here adds extra pressure on workload as well. Don't let Businessolver place you in a chain and ball. Stand up for yourself when it comes to your family life and mental health. If they cared about you as a person they would understand. In most cases, I doubt they would care because Businessolver doesn't respect their employees. I just think upper management has grown tired of hearing people call these things out. So instead of acting on it, they've just turned a blinded eye. Terrible quarterly review systems: The quarterly review process is TERRIBLE! The system we used for our quarterly reviews has changed 3 times in the past year! The review ask you questions only about your performance and lacks ways to give feedback to our managers and the Executive team. Remember Businessolver, employees want to evaluate you as well. It isn't just a one way street and not only on how the employees benefit you! Employees need to be heard as well. Furthermore, the review might be a waste of time for the company anyways because they aren't even going to consider giving any raises. Don't expect this company to invest in you. They are solely focused on their growth and not the growth of the people who has helped them get this to where they are now. The CEO has time to sign off on every expense that goes out the companies door and to reject people who have righteously asked for raises, but doesn't have time to even HEAR the issues that employees are having at this company. It's only a matter of time that Businessolver becomes a company to avoid. I see this happening weekly as employees are leaving for better opportunities.

1.0
Jan 1, 2015

Grow grow grow no matter what!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product, impressive client list, strong growth. The free food and drinks are nice, and the open office is excellent for teamwork and collaboration. Onsite gym and fitness classes are really nice too!

Cons

Working at Businessolver is exciting and challenging... even exhilarating at first. But after a few months employees realize it never lets up, and people keep leaving making the new hires pick up the pieces with inadequate training and unrealistic expectations. The result is frustrated clients, angry or disengaged employees and high turnover. Management talks a lot about their culture of "creative chaos" but the creativity is not there, just the chaos. So much time and energy is spent every day fighting fires, trying to calm down upset clients, and desperately seeking help from someone, anyone, who is not completely overwhelmed themselves. There are relatively few employees who have been here more than a couple of years, and they are in ridiculously high demand for their experience and know-how. The workload is way too much, and senior management does not care or even seem to believe it. It's too bad, they have some amazing people who could achieve so much if they were not constantly frustrated due to lack of resources. But employees and management are often adversarial. Senior management is inaccessible and come off as suspicious of any feedback they receive that is not positive. Negative comments, public shaming and client-facing admonishment are not uncommon. The more experienced/effective employees are not incentivised to stay... if you're good at your job, they'll give you more work (sometimes maybe with a new title) but not more money. So they leave. Management adamantly denies that Businessolver has a turnover problem, but it is painfully obvious that we do. Sadly more and more of of us are looking at the door every day. This is a fairly bleak review, but there are people who are happy here and love the madness. And the company is growing... a lot! The product is very good, and sales are strong enough that they can continue to hire like crazy and pretend nothing is wrong. But when the inevitable failure comes I'm afraid it will be spectacular and a lot of good people will be left in the rubble pile.

Viewing 37 - 39 of 560 Reviews

Glassdoor has 584 Businessolver reviews submitted anonymously by Businessolver employees. Read employee reviews and ratings on Glassdoor to decide if Businessolver is right for you.