Businessolver reviews

3.4

63% would recommend to a friend

(560 total reviews)

Jon Shanahan

65% approve of CEO

55% positive business outlook

Businessolver has an employee rating of 3.4 out of 5 stars, based on 560 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Businessolver employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

560 reviews
2.0
Dec 4, 2015

You Would Be Better Off To Keep Looking!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some really truly great Co-Workers! Great snacks (new snacks recently added)! Decent location in West Des Moines. The dress code is not strict.

Cons

I have never considered myself a disgruntled worker. I have listened over the years to my co-workers venting and I have played the devil's advocate to their frustration. I have offered a positive opinion and thoughtfully defended my employer. After all they sign our checks and allow us to keep a roof over our head and feed our family! Over the years I have slowly lost my eagerness to jump to my employers defense. I will explain some of the reasons why. As you have seen in many previous comments, we get a lot of "free" food. Well I don't really look at it as free food. When I was hired, I was told it was a benefit and perk. I earn this perk. The first couple of years that I worked for Businessolver, the meals were fun and exciting. My coworkers and I couldn't wait to see what was for lunch and appetizers. For the last 2-3 years, the majority of the meals and appetizers have been the same fare cycling through. Newbies that have been at the company for 2-3 months have been heard saying "do we only have these same 4 meals and apps". The answer is pretty much yes for the most part. Imagine how bored the people who have been at the company multiple years are with the "free food". When this is really part of your compensation, it is very disappointing when you either dislike something that is continually served or you are not able to eat something due to dietary restrictions. Regarding all of the posts that former or current employees have written about being overworked; some are probably completely correct and some may be over exaggerated. You will have those that do not stay focused during the day and then have tasks that are left at the end of the day. You will have those that have way too many clients and work their fingers to the bone, stay focused, beg for help and don't get it, you will also have those that have just the right amount of clients and just the right amount of workload and if they get overwhelmed they can ask their neighbor for help and they will get it. That is part of the problem at Businessolver; a huge amount of INCONSISTENCY, everywhere in the company! Every 6 months they change their business operating style. We would spend months writing processes and developing a plan of action for a business style. About the time we would have everything executed and starting to run smoothly, they would decide to have us change our process style again or the management style. It is not uncommon for someone in the organization to have 2-3 different reporting managers in a years time. It is constant chaos! (Not Creative Chaos like they try to convince you!) I could go on and on about how they overlook people who have been with the company for years and have worked so hard. The executives pick favorites and move those people up without knowing anything about their daily workday or interactions. They don't pay any attention to a persons business experience or hard work in the past or even now unless you are making a client happy. I have seen so many people move up in the company that cannot answer an email or phone call from a lower level employee; even an urgent one, unless it is coming from the right person that they want to impress! They know who to play up to and who they don't need to be concerned with and they move right up the ladder and there are so many of those people there. I am constantly shocked when hearing names of promoted people! Money- This one is really confusing. I was hired on at a decent wage for what I was doing I felt. I wasn't told that raises weren't given, but co-workers told me this was the case. I was promoted a couple of years after being hired and did get a small increase, but not equal to that of a promotional increase. Increases I have had since, have totaled about what I should have gotten for normal increases at any company, with about 5% a year, which is on the low side. This does not take into account that I have been promoted 5 times! I should really be at a much higher rate! If you are looking for somewhere to get your feet wet and learn, maybe this would not be a horrible place for you. Leave before you start to care and feel invested.

1.0
Feb 22, 2015

Run for the door!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The good people there are tremendous; however beware of the ones that aren't (there are plenty of those too). Onsite gym is nice.

Cons

I've never seen or heard of a place that is so far removed from the "picturesque and cutting edge" image it portrays to get you in the door and through training. It's such a facade-and an intentional one. If you have any compassion toward others or basic business sensibilities whatsoever, run the other way. You will be exploited and abused during your entire employment tenure-not just by those on your level but from the very top of the organization down. I'm amused that one recent review (most likely a made up one by a leader) mentioned that if you can't ask for help this isn't the place for you. Funny, I was always open with my capacity concerns only to be completely ignored and eventually blackballed and told "this wasn't the place for me." You'll hear of countless others who have similar experiences. Again, if you are at all a normal person, stay away!!!

1.0
Jul 10, 2014

Don't believe the "culture" hype

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wonderful, smart, committed people. The company uses this to get employees to work 55+ hours a week: they know you feel a responsibility to your team and clients and don't want to leave them in a bind, so you end up working ridiculously long hours. Free food and drinks are nice, until you understand why they cater in lunch every Wednesday: so you will work through lunch, increasing their productivity. Excellent product.

Cons

I am not going to talk about the long hours since it has been discussed in many other reviews (although when I was looking for a new job, I talked to at least 6 recruiters in the Des Moines area and these are just some of the questions I was asked once they found out I was working at Businessolver: "is it true you're expected to work 70 hours?" "They really make you travel with a day's notice?" "What's going on over there? You're the third person from there I have talked to this week looking to leave." The "culture" talk is a farce - if a company has to throw culture into every conversation and cram it down your throat, they are trying too hard to make everyone believe it. The culture is one of favoritism, and God help you if you are not one of them, and is the opposite of transparent, even though they crow about that, too. They will screw with your bonuses and incentives. Bonuses and incentives are offered and then not paid, or they are paid two quarters later. Incentives for working during open enrollment helping with customer service (EVERYONE takes calls during this time, whether you are trained to answer the questions or not) are promised but never delivered. Executive team lacks respect for employees. They don't value your time and will put you off for months if you want to discuss making a change or talk about the fact that you are overworked or unhappy. Good luck having that meeting that's on your calendar with any executive, too. If you do, it will be 2 weeks later. Speaking of meetings, they LOVE meetings and will find any excuse to have one. Overkill. PTO is abysmal and they make you feel guilty if you leave before 5:30 PM, even if you have been there since 7:30 AM and worked through lunch. Do not work here if you crave/need flexibility. Stay away if you want any recognition for a job well-done, too. As was mentioned, many of the 5-star reviews are from the executive team or from people who were told to write them. One VP will gather people in her office and say it's time to write positive reviews! Don't believe 95% of them. They say their service center is not a call center, but it has become one (not being allowed to be away from your desk to even go to the bathroom - that sounds like a call center, doesn't it?) High turnover, even though they say it's very low. They also say it's easier to get into Harvard than Businessolver. HA HA HA! The only way to get an increase is to give your two-week notice; only then will they move to give you what you want (though it will be less than you asked for). They are extremely reactive when it comes to keeping employees happy and engaged (yet another meaningless word you will have shoved down your throat).

Viewing 55 - 57 of 560 Reviews

Glassdoor has 584 Businessolver reviews submitted anonymously by Businessolver employees. Read employee reviews and ratings on Glassdoor to decide if Businessolver is right for you.