CARE (USA) reviews

3.6

66% would recommend to a friend

(253 total reviews)

Michelle Nunn

75% approve of CEO

49% positive business outlook

CARE (USA) has an employee rating of 3.6 out of 5 stars, based on 253 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CARE (USA) employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

253 reviews
2.0
May 31, 2021
Recommend
CEO approval
Business Outlook

Pros

Programming & impact work in country offices is transformational and it was an honor to be a part of the organization for this reason. The people are incredible and come for good reasons.

Cons

US-based work culture is rotten from the inside. The toxic culture leaves people feeling dismissed and devalued. When there are moments to live up to its values - esp of equity and social justice - CARE's leadership makes consistently cowardly decisions. Despite many rounds of such attempts, there continues to be absolutely zero compelling vision (other than a bleak vision of raising more UNR).

2.0
Oct 8, 2019
Recommend
CEO approval
Business Outlook

Pros

-staff are great and passionate -work actually makes a difference

Cons

-CEO and leadership don’t know what they are doing and aren’t moving the organization in the right direction -poor decision-making at the highest levels impacts those doing the work but there’s no accountability up top -no diversity in leadership, there are few minorities in leadership positions and it doesn’t seem they care enough to change -CEO continues to hire people without experience in the field which she also doesn’t have and it’s Leading the organization in the wrong direction

1.0
Jan 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Meaningful impact for the world’s poorest people, good health insurance, unlimited sick days, decent vacation, good parental leave compared to competitors.

Cons

I have been shocked and extremely sad to see this great organization completely collapse in just one year. Politics at the top, CARE USA’s greed, and one terrible hire forced out more than half of the best minds and most talented people at CARE USA and CARE International. Firstly, in a global climate of localization (moving decision making to the countries), CARE took over control of humanitarian operations globally and let go of dozens of brilliant minds who had dedicated years of service to CARE. The terrible new senior hire fired or pushed to quit 75% of her entire team, and alienated all the other senior leaders across CAREs in other countries. She lies incessantly and makes promises to staff that she cannot possibly keep. She makes racist comments about white people and even hisses at her staff when she wants their attention. Because of her, pregnant women, staff who will be deported back to war zones because their visa depended on employment at CARE were unceremoniously cast out. The rest quit because she tried to load up their job descriptions with the work of all the others she’d laid off. Things became so toxic with her, even for me and I barely had to work with her, that CARE International launched a formal investigation of her. Now the organization can’t fulfill its commitments to donors because there are so few people left, but CARE USA is taking zero steps to replace this woman. I had really believed HR was on the side of staff because our team’s HR rep is great, but that team’s HR rep was downright cruel and incompetent. While all this was going on, she was totally unreachable for weeks, and no one was assigned to cover for her while she was out of office. Lastly CARE is known for paying the lowest salaries amongst our competitors. That’s why the quality of the work is so poor and the turnover is so high. I’m ready to move on even though I’ve been here forever!

avatar
CARE (USA) Response
2y
Thank you for taking the time to write about your experience. We have let senior leadership know about this feedback. Change in leadership is never easy, but it sounds like you and others feel like you were disrespected and your efforts were not valued. We are very sorry about that. We value all you have done and are doing to help us save lives, defeat poverty and achieve social justice. Again, we appreciate that you have shared this difficult feedback.
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Glassdoor has 295 CARE (USA) reviews submitted anonymously by CARE (USA) employees. Read employee reviews and ratings on Glassdoor to decide if CARE (USA) is right for you.