CITY HOME reviews

4.0

75% would recommend to a friend

(910 total reviews)
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Andrew Koenig

82% approve of CEO

71% positive business outlook

CITY HOME has an employee rating of 4.0 out of 5 stars, based on 910 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CITY HOME employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

910 reviews
2.0
Mar 1, 2025
Recommend
CEO approval
Business Outlook

Pros

- Decent commissions. - A lot of great people at the showroom level. - Young company that’s continuing to grow.

Cons

-Micromanagement at every corner. Managers required to video record weekly coaching meeting with associates. - Doctors notes required to use sick time, even excused absences will incur a write up. - Not flexible or understanding when it comes to scheduling. Managers instructed to issue write up for tardiness starting at 1 second late. - All of the corporate management is involved with each other. Either through blood or marriage. Too much nepotism and conflict of interest result in putting the wrong people in the wrong place. - Management would rather watch someone fail in the wrong environment than see them thrive in the correct environment. See’s and calls struggling employees as “defects”. -Company will use holidays as one of your two days off. Example- if your normal days off are Monday, Tuesday, for Thanksgiving they’ll make you work Tuesday since the company is closed Thursday. Giving you 2 days instead of what should be 3 days off. This is a poor tactic to avoid paying holiday pay, and results in your holiday not being a holiday at all. - Managers have no real power. Customer care handles all customer related issues after delivery, and managers are powerless to overturn their poor decisions resulting in angry customers and poor business practices. - The company will protect poor performers IF they check DEI checkboxes. Straight White Men will be hung out to dry, but those who meet the DEI initiatives will be protected even if they lack the skills to adequately perform in their role.

1.0
Dec 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for hourly but not worth the workload. Decent benefits. Good for sales associate though. As a warning, do not ever accept MIT position as it actualy henders you.

Cons

Expectation for same pay, more work [needing to be a manager and a sales associate]. Managers at least in my location did not bother to train at all more so your just their extra hand and won't help you unless your friends or it benefits them. Most get into PIP purely for not being able to balance two roles at once. So many policy changes on a monthly basis and unprofessional employees. Many employees will be backstabbers and step on others to get by especially in orlando and near tampa locations.

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CITY HOME Response
1y
Thank you so much for your review and feedback. We truly appreciate it. This is how we get better. We’re happy to say we are working on improving both our MIT & PIP Programs. We’re on it. In order to have the best performing team in the business, we got to have Great Leadership and Great Performance. Happy to say Sales & HR Leadership have this as a top priority this coming year. We would have loved to speak to you in person to help solve the specific situation right away and, maybe, get ideas that you would have like to see us implement for this coming year. We want to make sure we’re taking good care of our amazing team of Associates. Thanks for the feedback again.
2.0
Oct 1, 2024

Nepotism

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management is a joke, feel free to do as you please.

Cons

Good luck making a decent paycheck or feeling respected. Their is typically zero development, TOP to BOTTOM. They have begun a debt management class for employees instead of paying more, seems reasonable in a state that has seen a massive increase to cost of living, and a company that only pays its in-laws and family members well. Nepotism at its finest.

Viewing 70 - 72 of 910 Reviews

Glassdoor has 948 CITY HOME reviews submitted anonymously by CITY HOME employees. Read employee reviews and ratings on Glassdoor to decide if CITY HOME is right for you.