CNA reviews

3.9

69% would recommend to a friend

(1,297 total reviews)
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Douglas M. Worman

73% approve of CEO

65% positive business outlook

CNA has an employee rating of 3.9 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CNA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Apr 20, 2017

Unbearable

Recommend
CEO approval
Business Outlook

Pros

Salary. Good benefits if you stay for 5 years.

Cons

This review is in reference to the Houston branch. Heavy turnover! Very few Underwriters stay longer than a year. About 10 Underwriters have left in the past 12 months. Red Flag. Poor management. Bullying approach used to encourage results, but this approach puts a damper on morale. It is not uncommon to find managers yelling at employees and belittling them. The term "micro-manager" has been used to describe the management in the Houston office. Heavy monitoring of everything you do. For Underwriters who are used to somewhat of a work/life balance, you won't find it here. There is no 'work from home' option and there is monitoring of the time you get into the office and the time you leave. Make sure you don't go over your 45 minute lunch! Unrealistic workload designed to not pay out bonuses. Expect to work late nights and weekends to "meet expectations" of your job, otherwise accept being mediocre and don't expect a bonus. Multiple meetings a week to ask Underwriters what they are doing and what they plan to do the next week. This is normal if it was done less frequently, but multiple times a week is very excessive. There is a lot of favoritism here. No diversity. Very few women Underwriters. Certain people are treated better than others and it's not related to performance. The Houston office is run like a dictatorship and it's stressful. Bottom line, if you decide to work here for the good salary, just know that you've been warned.

2.0
Jun 8, 2015

Wow that was miserable

Recommend
CEO approval
Business Outlook

Pros

Decent pay and okay work life balance, depending on what finance department you were in. Good co-workers and training opportunities.

Cons

Where to begin...overall culture in finance is very formal and stuffy - prepare to not have any fun. It was a really big deal to have a ping pong tournament - really, ping pong? Very much a hierarchy that you must respect which diminishes any creative thought process. Very high turnover in finance - I think 20-30% which is why there are always a lot of finance really open. Forced rotation system in finance where it expected you'll rotate to another position every few years. They claim it builds skills. I think its builds a workforce that doesn't know their job and builds a lot of risks in the day to day work. Internal audit added no value to the company and senior leadership has been there a long time and is not open to new ways, feedback or ideas. The SVP was very much disjointed from staff level - keeps to his direct reports. Very little communication and very segregated / political in internal audit. Very little budget to do any team activities - new it was a mistake when I bought my own lunch in the cafeteria in my first day, and senior leadership didn't even attend. Welcome aboard! Read the chicago tribune article with the CEO - very telling.

1.0
Aug 8, 2019

Low performers paradise

Recommend
CEO approval
Business Outlook

Pros

Close to Metra, public transportation, and lots of restaurants. Good benefits and 401k and fair compensation.

Cons

Have you ever worked at an airport? That is exactly what the open space work environment feels like here. Whatever direction you look in (including looking directly at your monitor)you can see people standing, sitting, walking, in your line of sight and noise levels are unbearable. Phone rooms designed to take private phone calls are not sound proof, and you can hear people in offices with the door closed because again there is no sound barrier.Information technology is abhorrent, when I started I didn't receive a computer for almost a month and the performance of the computer is unbelievably slow. I worked in consulting where I had large files with many formulas and tens of thousands of rows of data and my computer performed better than it does here where I typically work with much less and very few formulas. Very poor support from IT which is partly outsourced and old outdated systems as they are just now moving to current industry platforms such as Workday.Lots of work and effort is put into planned changes which are never executed due to poor leadership decisions and constant changing of plans and direction and leadership turnover. Routinely lay of employees in order to "reorg". Layoffs are used as a performance management tool. Sometimes the employee who is laid off is one of the few high performing employees that work here which insights fear and complete confusion and provides further indication that this is not a performance based environment.Promote and routinely hire (at the director level and above) unqualified people who do not have prerequisite knowledge or key behaviors required for their roles which creates a low performance environment. Leaders who lack knowledge of basic business principals you acquire in college or in the first few years post college, lack basic business acumen, lack basic reasoning skills, have no point of view on frequently asked questions which are common knowledge one would have a "canned" answer too, no desire or courage to make or take ownership of a decision.If you came from a high performing environment as I did you will routinely run into situations where you explain a simple concept to a person who is a director or above who should not have asked you the question in the first place, and find yourself in a pickle because the lights are on but no one is home. I frequently think " I can explain it to you, I can't understand it for you". Constant forwarding of emails which the recipient never read, didn't do any basic research or ask prerequisite questions about. When you provide advise the leader will forward directly to the requester and routinely say that "HR, Finance, fill in the blank department" said it without exhibiting any point of view, displaying that they lack any insight on the most basic of topics.Leaders will put staff employees on the spot (specialist, analyst, consultants) by inviting them to meetings with other leaders who are argumentative, known to be difficult, and disagree with whatever recommendation that was given to throw you under the bus, they may not show up to said meeting and leave you holding the bag, and may even three- way call you with the person on the phone with no heads up! Only in this environment not only would a leader not step up and take on the responsibility of their job to communicate difficult (but routine) messages, be persuasive and firm but they would send a lowly employee into the lions den, great relationship building and way to "lead"! If a director or above can't communicate a simple message to another director or above (which is their responsibility to do) that they have a relationship with what chance does a poor specialist or analyst have?!People in director level or above lack managerial courage (or as I like to refer to it if you're a director or above it's just doing your job) and routinely just forward request, act as order takers and don't behave consultatively or provide any guidance most notably as it related to ethics. Will not push back on bad decision making but insist on you helping obfuscate the truth in order for said manager to have their way.Antiquated business practices, never makes any sense who is doing what and it causes bottlenecks and a general lack of efficiency. Bureaucratic processes such as having to apply during "open enrollment" and be interviewed by a panel of people to be approved to work remote, LOL!

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