This company is constantly changing. Which is no accident, since "Innovative" is one of its core values (aka Winning Behaviors). While progressive change is essential to companies, ineffective or improper execution can spell disaster. This may be why most ‘great’ companies don't execute change on every single whim. As a result, employees become victims of change fatigue. The employee turnover rate evidence of this. I challenge you to find a filed underwriter that has been with CNA for more than 3 years. No surprise that CNA has 2x the turnover rate vs industry average, and 3x best in class (all public information). One employee of 7 years had 8 different managers that he reported to. Sadly, anyone assigned by the “Human Capital Committee: to respond to reviews like this likely does not have 3 years with the company themselves. In the past, the Specialty organization was insulated from much of this. However, in the past few years the dysfunction of the Commercial Segment now plagues the Specialty Segment. Again, this is evidenced in the turnover rate. The huge spike in Specialty turnover came immediately following the first “changes” made to align with the Commercial Segment.
