CROSSMARK reviews

3.0

40% would recommend to a friend

(2,824 total reviews)
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Brian Wynne

44% approve of CEO

31% positive business outlook

CROSSMARK has an employee rating of 3.0 out of 5 stars, based on 2,824 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CROSSMARK employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Nov 6, 2018

Misrepresentation and misleading

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

I was hired as a Retail Data Collector. That sounds very professional but the work is really just scanning UPC codes at retailers for inventory and SKUs fior price verification. I have only been with this company for 2 weeks, doing online training. The training site was outdated and not user friendly. There were lots of reference guides that I had to print myself on my printer and my paper. If you don't print these out while you are doing the training you could never find them again. The recruiter that hired me told me things that were just lies. I asked specifically about benefits for part time employees working less than 30 hours per week and he said yes I'm eligible for benefits. Then I got 2 emails from these companies that offer 401ks . I try to get some more information and no one from HR ever responded. It's very compartmentalized. I can go on and on I will just say believe all the bad reviews. Don't work for this company. I quit already.

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CROSSMARK Response
7y
Hi there. We always strive to improve as an organization. We see that you are marked as a former employee, however, we'd like to hear more specifics so that we can address the issues you've raised. Please send us an email outlining the situation to our Human Resources department . Thank you!
2.0
Oct 11, 2018
Recommend
CEO approval
Business Outlook

Pros

flexible schedule but weekends are a must

Cons

You have to work every weekend, you have to have a smart phone, just recording your time is a nightmare.

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CROSSMARK Response
7y
Thank you for sharing your experience!
2.0
Feb 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Large majority of positions are part-time retail merchandising positions. These allow for some scheduling flexibility which is great if you have multiple jobs or kids. Employees are paid on a weekly basis and have a choice of check or direct deposit. The company offers medical insurance to both full-time and part-time as well as 401k, car insurance discounts, and other perks you don't usually get in a part-time position.

Cons

*The company has had numerous difficulties over the last couple of years with retaining contracts with companies such as Walmart. This has caused some difficulties with entire teams being laid off with little notice, leaving large numbers of employees scrambling for transfers to new teams (if there are any open positions in your area) or for new employment. *Communication between the numerous levels of management is horrible and between management & non-management employees is even worse. Stores are assigned, then taken away with no notice; team requirements changed; per-mile reimbursements modified... with no notice until well after the fact (or you find out when your team supervisor takes action against you). *Team supervisors and management vary across the board and are not trained for their positions. Most below the regional level have no power to make any decisions or changes to even the most basic of inquiries or requests. The company is so huge and departments so disconnected and compartmentalized, it can take weeks to get an answer to even the simplest of questions, if you get one at all. *Team recruiters may exaggerate or outright lie to an applicant to get them to join a team. I suspect (but have no proof) that recruiters are judged on how many applicants they can acquire. Again, this last statement is conjecture, but circumstantial evidence lends itself to this conclusion. *There are no minimum number of hours set for part-time employees. A team member can receive as little as 1hr of work per pay period (generally every two weeks) and can change at any time without notice. The part-time positions are more supplemental than sustainable in terms of income; i.e. do not depend on these positions to pay your bills. *Training is non-existent. Unless you are lucky enough to be placed on a team with a supervisor that chooses to train their team members, you will have to learn on your own. *Some teams are not given the tools they need to complete jobs, especially within the time frame assigned by the company. Some jobs require going into stores that are downright hostile to your presence and will refuse to help you.

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CROSSMARK Response
8y
Thank you for taking the time to share your thoughts and experience. We will be sure to pass this along to our leadership teams.
Viewing 22 - 24 of 2,824 Reviews

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