Pros
There aren't many any more. I have worked here for a long time and one of the things I liked the most about it was the family atmosphere and the fact that it was a stable company. However now, they are doing layoffs even though they told us they wouldn't, and they are also relocating our offices. One office is moving to Walnut Creek, a block away from the BART station. However, a large group of people are being moved to Fairfield, which is far away and not near any public transportation. They are also outsourcing alot of jobs to different states. Several employees have been forced out during this process. Its all about making money now, not about the employees.
Cons
The systems we have to use are terrible! I have worked here for over 12 years and the entire time I have worked here we've had to use substandard systems. Finally, lots and lots of money was spent to buy a new one, which was implemented 2 years ago. Well, guess what? It doesn't work and the frontline employees are the ones that are suffering, as we're the ones that have to talk to our customers daily. We're not getting support from IT or management and on top of the layoffs and the relocation, it is making all our lives very stressfull